Xcel Energy: deposit not returned

In Colorado, a deposit is refunded after 12 months without a disconnection notice, or when service ends and bills are paid.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.

All Xcel Energy contacts Open in the interactive directory JSON

Collect

deposit amount and date
payment history

Steps

After 12 months with no delinquency notices, ask customer care to refund the deposit with interest.
PhoneCustomer care (agents or automated system) +1-800-895-4999

More contacts for this issue

MailPublic Service Company of Colorado mailing address (from the Colorado tariff title page) Public Service Company of Colorado, P.O. Box 840, Denver, CO 80201-0840

Facts you can cite

Policy
Colorado: deposits are refunded after a twelve (12) month period if no delinquency resulted in a written disconnection notice; after that the company reviews monthly or on request. Interest is paid on refund or yearly on request.
Source: xcelenergy.com, verified 2026-10-12
Limit
Colorado: an applicant without a satisfactory credit record may be asked for a deposit of an estimated sixty (60) days' bill, payable in up to three monthly installments with half due first.
Source: xcelenergy.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer care (agents or automated system) +1-800-895-4999
Supervisor
Colorado: a customer with a disconnection notice may ask for an in-person hearing with a managerial representative within 15 days of the notice.
Written complaint
MailPublic Service Company of Colorado mailing address (from the Colorado tariff title page) Public Service Company of Colorado, P.O. Box 840, Denver, CO 80201-0840
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Colorado Public Utilities Commission, Minnesota Public Utilities Commission, or the commission in the customer's state.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Most xcelenergy.com pages redirect to a JavaScript site (my.xcelenergy.com) that automated tools cannot read. Outage and gas emergency phone numbers were not confirmed.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Xcel Energy has not returned my [amount] deposit. Use Escalate Anything to get it back.

Source code, other install options and the Claude Code plugin