We Energies: disconnection notice

Collect

• disconnection notice
• account number
• documentation of a medical or protective services emergency
• energy assistance approval if any

Steps

1. Set up a payment arrangement online, by automated phone at any hour, or with a representative.

   PhonePayment arrangements and energy assistance +1-800-842-4565

2. If there is a medical or protective services emergency, tell We Energies and ask for a delay; provide professional documentation if asked.

   PhoneResidential customer service +1-800-242-9137

3. Apply for Wisconsin Home Energy Assistance; assistance customers may get alternative payment arrangements.

4. If the dispute is not resolved, contact the Wisconsin PSC before the disconnection date.

More contacts for this issue

Facts you can cite

• Policy

  Wisconsin PSC: a utility cannot disconnect service that is, or affects, the home's primary heat source from November 1 through April 15.

  Source: psc.wi.gov, verified 2026-10-13

• Policy

  Wisconsin PSC: for a medical or protective services emergency, the utility may delay service shut-off for up to 21 days and may require documentation from a professional involved with the emergency.

  Source: psc.wi.gov, verified 2026-10-13

• Policy

  Wisconsin PSC: a utility may not disconnect electric service to an occupied dwelling during a National Weather Service heat advisory, warning or emergency.

  Source: psc.wi.gov, verified 2026-10-13

• Policy

  Wisconsin PSC: customers can request a deferred payment agreement for a current or past-due balance (a down payment plus negotiated installments); if installments are not paid, the utility may disconnect.

  Source: psc.wi.gov, verified 2026-10-13

• Policy

  We Energies says it notifies customers about past-due bills before service is shut off, not by phone the same day.

  Source: we-energies.com, verified 2026-10-13

• Policy

  We Energies may deny a payment arrangement if money is still owed on a previous payment plan, and service may be disconnected if arrangement payments are not made. Setting up an arrangement does not stop an automatic withdrawal.

  Source: we-energies.com, verified 2026-10-13

Tips

• Company tip

  We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.

  Source: we-energies.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential customer service +1-800-242-9137

2. Supervisor

   PhoneResidential customer service +1-800-242-9137

3. Written complaint

   FormEmail customer service (questions, comments, concerns; not for emergencies or outages)

4. Executive office

   FormVice president - customer service (feedback or unresolved service problem)

   We Energies lists a Vice president - customer service form for unresolved service problems.

5. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.

6. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.

Watch out

Related

• Disconnection notice at other companies
• Electric and gas utilities — how complaints work
• We Energies: billing error
• We Energies: payment plan or bill assistance
• We Energies: outage credit