{"id":"we-energies","page":"https://escalate.alexgaoth.com/#/c/we-energies","html":"https://escalate.alexgaoth.com/c/we-energies/","generated":"2026-10-15","company":{"id":"we-energies","name":"We Energies","aliases":["WE Energies","We-Energies"],"sector":"utility","parent":"WEC Energy Group","website":"https://www.we-energies.com","account_url":"https://www.we-energies.com/secure/auth/l/acct/summary_accounts","notes":"Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.","channels":[{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"business-phone","type":"phone","label":"Business customer service","value":"+1-800-714-7777","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"payment-arrangements-phone","type":"phone","label":"Payment arrangements and energy assistance","value":"+1-800-842-4565","hours":"Automated self-service 24/7; representatives Mon-Fri 8 a.m.-5 p.m.","purposes":["payment_assistance","disconnection"],"notes":"The page says self-service arrangements offer the same terms as calling a representative.","source":"https://www.we-energies.com/payment-bill/assistance","last_verified":"2026-10-13"},{"id":"outage-phone","type":"phone","label":"Electric outage and downed power lines (call 911 for a downed line too)","value":"+1-800-662-4797","hours":"24/7","purposes":["service_outage"],"source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"gas-emergency-phone","type":"phone","label":"Natural gas leak or damaged gas line (leave the area first)","value":"+1-800-261-5325","hours":"24/7","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"customer-service-mail","type":"mail","label":"Customer service by mail","value":"We Energies, Attn: Customer service, PO Box 2046, Milwaukee, WI 53201-2046","purposes":["billing_error","poor_service"],"notes":"Bill payments go to We Energies, PO Box 1125, Glenview, IL 60025-8125.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"payment-arrangements-online","type":"portal","label":"Online payment arrangements","value":"https://www.we-energies.com/UpdateAccount/update/arrangement_terms","purposes":["payment_assistance","disconnection"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"},{"id":"outage-status","type":"portal","label":"Check status or report an outage online","value":"https://www.we-energies.com/OutageManagement/Status/CurrentOutage","purposes":["service_outage"],"notes":"We Energies cannot accept text messages or email for outages or emergencies.","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"outage-map","type":"portal","label":"Outage map","value":"https://www.we-energies.com/OutageSummary/view/outagegrid","purposes":["service_outage"],"source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"residential-phone"},{"rung":"supervisor","channel":"residential-phone"},{"rung":"written_complaint","channel":"email-form"},{"rung":"executive","channel":"vp-customer-service-form","note":"We Energies lists a Vice president - customer service form for unresolved service problems."},{"rung":"state_agency","agency_kind":"utility_commission","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission."},{"rung":"state_agency","agency_kind":"attorney_general","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers."}],"playbooks":[{"issue":"billing_error","summary":"Contact We Energies first by phone or email form, then the VP customer service form, then the Wisconsin PSC; backbilling is limited to two years.","evidence":["the disputed bill","earlier bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call customer service and ask for a correction and a reference number.","channel":"residential-phone"},{"do":"If not fixed, write through the email form (answer in 1 to 2 business days).","channel":"email-form"},{"do":"If still unresolved, use the vice president - customer service form.","channel":"vp-customer-service-form"},{"do":"Then contact the Wisconsin PSC."}],"facts":[{"kind":"process","claim":"Wisconsin PSC: you and the utility must first make reasonable attempts to resolve a dispute; if that fails, contact PSC Consumer Affairs.","issues":["billing_error","disconnection","poor_service"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"limit","claim":"Wisconsin PSC: a utility is limited to backbilling for a period of two years, and must offer payment arrangements when a customer cannot pay the full backbilled amount.","issues":["billing_error"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/GeneralFAQ.aspx","last_verified":"2026-10-13"}]},{"issue":"disconnection","summary":"Set up a payment arrangement; in Wisconsin, heating service cannot be disconnected November 1 to April 15, and a medical emergency can delay shutoff up to 21 days.","evidence":["disconnection notice","account number","documentation of a medical or protective services emergency","energy assistance approval if any"],"steps":[{"do":"Set up a payment arrangement online, by automated phone at any hour, or with a representative.","channel":"payment-arrangements-phone"},{"do":"If there is a medical or protective services emergency, tell We Energies and ask for a delay; provide professional documentation if asked.","channel":"residential-phone"},{"do":"Apply for Wisconsin Home Energy Assistance; assistance customers may get alternative payment arrangements."},{"do":"If the dispute is not resolved, contact the Wisconsin PSC before the disconnection date."}],"facts":[{"kind":"policy","claim":"Wisconsin PSC: a utility cannot disconnect service that is, or affects, the home's primary heat source from November 1 through April 15.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: for a medical or protective services emergency, the utility may delay service shut-off for up to 21 days and may require documentation from a professional involved with the emergency.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: a utility may not disconnect electric service to an occupied dwelling during a National Weather Service heat advisory, warning or emergency.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/GeneralFAQ.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: customers can request a deferred payment agreement for a current or past-due balance (a down payment plus negotiated installments); if installments are not paid, the utility may disconnect.","issues":["disconnection","payment_assistance"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before service is shut off, not by phone the same day.","issues":["disconnection"],"source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies may deny a payment arrangement if money is still owed on a previous payment plan, and service may be disconnected if arrangement payments are not made. Setting up an arrangement does not stop an automatic withdrawal.","issues":["disconnection","payment_assistance"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}]},{"issue":"payment_assistance","summary":"Use payment arrangements (online, app or phone) and apply for Wisconsin Home Energy Assistance or the Keep Wisconsin Warm/Cool Fund.","evidence":["current bill","household income documents"],"steps":[{"do":"Schedule monthly payments with an online payment arrangement.","channel":"payment-arrangements-online"},{"do":"Apply for the Wisconsin Home Energy Assistance Program (heating, electric, crisis, furnace and weatherization help) and ask about the Keep Wisconsin Warm/Cool Fund."},{"do":"Ask whether energy assistance makes you eligible for alternative payment arrangements.","channel":"payment-arrangements-phone"}],"facts":[{"kind":"policy","claim":"We Energies says customers who qualify for energy assistance may be eligible for alternative payment arrangements (call 800-242-9137 for details).","issues":["payment_assistance"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}]},{"issue":"service_outage","summary":"Report electric outages online or by phone; texts and emails are not accepted for outages.","evidence":["service address","outage start time"],"steps":[{"do":"Report the outage or check status online.","channel":"outage-status"},{"do":"Or call the outage line. For a downed line, stay away and call 911 or the outage line.","channel":"outage-phone"}]}],"facts":[{"kind":"policy","claim":"Wisconsin PSC: the PSC sets the interest rate on utility deposits each December for the following calendar year; the rate for 2026 is 3.6 percent.","issues":["deposit_refund"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/GeneralFAQ.aspx","last_verified":"2026-10-13"}],"tips":[{"kind":"official","text":"We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_blockers":["Online payment arrangements, outage status for an account and most account changes need sign-in.","No published damage-claim channel was found on we-energies.com; ask customer service."],"official_domains":["we-energies.com","wecenergygroup.com"],"security":{"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]}},"playbooks":{"billing_error":{"company":{"id":"we-energies","name":"We Energies","sector":"utility","website":"https://www.we-energies.com","account_url":"https://www.we-energies.com/secure/auth/l/acct/summary_accounts"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Contact We Energies first by phone or email form, then the VP customer service form, then the Wisconsin PSC; backbilling is limited to two years.","evidence":["the disputed bill","earlier bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call customer service and ask for a correction and a reference number.","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"do":"If not fixed, write through the email form (answer in 1 to 2 business days).","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"do":"If still unresolved, use the vice president - customer service form.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"do":"Then contact the Wisconsin PSC."}],"channels":[{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"business-phone","type":"phone","label":"Business customer service","value":"+1-800-714-7777","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"gas-emergency-phone","type":"phone","label":"Natural gas leak or damaged gas line (leave the area first)","value":"+1-800-261-5325","hours":"24/7","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"customer-service-mail","type":"mail","label":"Customer service by mail","value":"We Energies, Attn: Customer service, PO Box 2046, Milwaukee, WI 53201-2046","purposes":["billing_error","poor_service"],"notes":"Bill payments go to We Energies, PO Box 1125, Glenview, IL 60025-8125.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"Wisconsin PSC: you and the utility must first make reasonable attempts to resolve a dispute; if that fails, contact PSC Consumer Affairs.","issues":["billing_error","disconnection","poor_service"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"limit","claim":"Wisconsin PSC: a utility is limited to backbilling for a period of two years, and must offer payment arrangements when a customer cannot pay the full backbilled amount.","issues":["billing_error"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/GeneralFAQ.aspx","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[{"kind":"official","text":"We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":3,"rung":"executive","note":"We Energies lists a Vice president - customer service form for unresolved service problems.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":4,"rung":"state_agency","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online payment arrangements, outage status for an account and most account changes need sign-in.","No published damage-claim channel was found on we-energies.com; ask customer service."],"security":{"official_domains":["we-energies.com","wecenergygroup.com"],"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":28,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.","warnings":[]},"disconnection":{"company":{"id":"we-energies","name":"We Energies","sector":"utility","website":"https://www.we-energies.com","account_url":"https://www.we-energies.com/secure/auth/l/acct/summary_accounts"},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Set up a payment arrangement; in Wisconsin, heating service cannot be disconnected November 1 to April 15, and a medical emergency can delay shutoff up to 21 days.","evidence":["disconnection notice","account number","documentation of a medical or protective services emergency","energy assistance approval if any"],"steps":[{"do":"Set up a payment arrangement online, by automated phone at any hour, or with a representative.","channel":{"id":"payment-arrangements-phone","type":"phone","label":"Payment arrangements and energy assistance","value":"+1-800-842-4565","hours":"Automated self-service 24/7; representatives Mon-Fri 8 a.m.-5 p.m.","purposes":["payment_assistance","disconnection"],"notes":"The page says self-service arrangements offer the same terms as calling a representative.","source":"https://www.we-energies.com/payment-bill/assistance","last_verified":"2026-10-13"}},{"do":"If there is a medical or protective services emergency, tell We Energies and ask for a delay; provide professional documentation if asked.","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"do":"Apply for Wisconsin Home Energy Assistance; assistance customers may get alternative payment arrangements."},{"do":"If the dispute is not resolved, contact the Wisconsin PSC before the disconnection date."}],"channels":[{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"business-phone","type":"phone","label":"Business customer service","value":"+1-800-714-7777","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"payment-arrangements-phone","type":"phone","label":"Payment arrangements and energy assistance","value":"+1-800-842-4565","hours":"Automated self-service 24/7; representatives Mon-Fri 8 a.m.-5 p.m.","purposes":["payment_assistance","disconnection"],"notes":"The page says self-service arrangements offer the same terms as calling a representative.","source":"https://www.we-energies.com/payment-bill/assistance","last_verified":"2026-10-13"},{"id":"gas-emergency-phone","type":"phone","label":"Natural gas leak or damaged gas line (leave the area first)","value":"+1-800-261-5325","hours":"24/7","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"payment-arrangements-online","type":"portal","label":"Online payment arrangements","value":"https://www.we-energies.com/UpdateAccount/update/arrangement_terms","purposes":["payment_assistance","disconnection"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Wisconsin PSC: a utility cannot disconnect service that is, or affects, the home's primary heat source from November 1 through April 15.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: for a medical or protective services emergency, the utility may delay service shut-off for up to 21 days and may require documentation from a professional involved with the emergency.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: a utility may not disconnect electric service to an occupied dwelling during a National Weather Service heat advisory, warning or emergency.","issues":["disconnection"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/GeneralFAQ.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Wisconsin PSC: customers can request a deferred payment agreement for a current or past-due balance (a down payment plus negotiated installments); if installments are not paid, the utility may disconnect.","issues":["disconnection","payment_assistance"],"source":"https://www.psc.wi.gov/Pages/ForConsumers/MoreResources/UtilityCustomerBillRights.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before service is shut off, not by phone the same day.","issues":["disconnection"],"source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies may deny a payment arrangement if money is still owed on a previous payment plan, and service may be disconnected if arrangement payments are not made. Setting up an arrangement does not stop an automatic withdrawal.","issues":["disconnection","payment_assistance"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":3,"rung":"executive","note":"We Energies lists a Vice president - customer service form for unresolved service problems.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":4,"rung":"state_agency","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online payment arrangements, outage status for an account and most account changes need sign-in.","No published damage-claim channel was found on we-energies.com; ask customer service."],"security":{"official_domains":["we-energies.com","wecenergygroup.com"],"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":28,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.","warnings":[]},"payment_assistance":{"company":{"id":"we-energies","name":"We Energies","sector":"utility","website":"https://www.we-energies.com","account_url":"https://www.we-energies.com/secure/auth/l/acct/summary_accounts"},"issue":{"id":"payment_assistance","name":"Payment plan or bill assistance"},"playbook_source":"company","summary":"Use payment arrangements (online, app or phone) and apply for Wisconsin Home Energy Assistance or the Keep Wisconsin Warm/Cool Fund.","evidence":["current bill","household income documents"],"steps":[{"do":"Schedule monthly payments with an online payment arrangement.","channel":{"id":"payment-arrangements-online","type":"portal","label":"Online payment arrangements","value":"https://www.we-energies.com/UpdateAccount/update/arrangement_terms","purposes":["payment_assistance","disconnection"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}},{"do":"Apply for the Wisconsin Home Energy Assistance Program (heating, electric, crisis, furnace and weatherization help) and ask about the Keep Wisconsin Warm/Cool Fund."},{"do":"Ask whether energy assistance makes you eligible for alternative payment arrangements.","channel":{"id":"payment-arrangements-phone","type":"phone","label":"Payment arrangements and energy assistance","value":"+1-800-842-4565","hours":"Automated self-service 24/7; representatives Mon-Fri 8 a.m.-5 p.m.","purposes":["payment_assistance","disconnection"],"notes":"The page says self-service arrangements offer the same terms as calling a representative.","source":"https://www.we-energies.com/payment-bill/assistance","last_verified":"2026-10-13"}}],"channels":[{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"business-phone","type":"phone","label":"Business customer service","value":"+1-800-714-7777","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"payment-arrangements-phone","type":"phone","label":"Payment arrangements and energy assistance","value":"+1-800-842-4565","hours":"Automated self-service 24/7; representatives Mon-Fri 8 a.m.-5 p.m.","purposes":["payment_assistance","disconnection"],"notes":"The page says self-service arrangements offer the same terms as calling a representative.","source":"https://www.we-energies.com/payment-bill/assistance","last_verified":"2026-10-13"},{"id":"gas-emergency-phone","type":"phone","label":"Natural gas leak or damaged gas line (leave the area first)","value":"+1-800-261-5325","hours":"24/7","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"payment-arrangements-online","type":"portal","label":"Online payment arrangements","value":"https://www.we-energies.com/UpdateAccount/update/arrangement_terms","purposes":["payment_assistance","disconnection"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"We Energies says customers who qualify for energy assistance may be eligible for alternative payment arrangements (call 800-242-9137 for details).","issues":["payment_assistance"],"source":"https://www.we-energies.com/payment-bill/arrangements","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":3,"rung":"executive","note":"We Energies lists a Vice president - customer service form for unresolved service problems.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":4,"rung":"state_agency","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online payment arrangements, outage status for an account and most account changes need sign-in.","No published damage-claim channel was found on we-energies.com; ask customer service."],"security":{"official_domains":["we-energies.com","wecenergygroup.com"],"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":28,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.","warnings":[]},"service_outage":{"company":{"id":"we-energies","name":"We Energies","sector":"utility","website":"https://www.we-energies.com","account_url":"https://www.we-energies.com/secure/auth/l/acct/summary_accounts"},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report electric outages online or by phone; texts and emails are not accepted for outages.","evidence":["service address","outage start time"],"steps":[{"do":"Report the outage or check status online.","channel":{"id":"outage-status","type":"portal","label":"Check status or report an outage online","value":"https://www.we-energies.com/OutageManagement/Status/CurrentOutage","purposes":["service_outage"],"notes":"We Energies cannot accept text messages or email for outages or emergencies.","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"}},{"do":"Or call the outage line. For a downed line, stay away and call 911 or the outage line.","channel":{"id":"outage-phone","type":"phone","label":"Electric outage and downed power lines (call 911 for a downed line too)","value":"+1-800-662-4797","hours":"24/7","purposes":["service_outage"],"source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"}}],"channels":[{"id":"business-phone","type":"phone","label":"Business customer service","value":"+1-800-714-7777","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"},{"id":"outage-phone","type":"phone","label":"Electric outage and downed power lines (call 911 for a downed line too)","value":"+1-800-662-4797","hours":"24/7","purposes":["service_outage"],"source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"gas-emergency-phone","type":"phone","label":"Natural gas leak or damaged gas line (leave the area first)","value":"+1-800-261-5325","hours":"24/7","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"outage-status","type":"portal","label":"Check status or report an outage online","value":"https://www.we-energies.com/OutageManagement/Status/CurrentOutage","purposes":["service_outage"],"notes":"We Energies cannot accept text messages or email for outages or emergencies.","source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"},{"id":"outage-map","type":"portal","label":"Outage map","value":"https://www.we-energies.com/OutageSummary/view/outagegrid","purposes":["service_outage"],"source":"https://www.we-energies.com/services/outages","last_verified":"2026-10-13"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"We Energies says to get its phone numbers from we-energies.com, its app or the bill, not from search results; paid search ads have listed fake numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":3,"rung":"executive","note":"We Energies lists a Vice president - customer service form for unresolved service problems.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":4,"rung":"state_agency","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online payment arrangements, outage status for an account and most account changes need sign-in.","No published damage-claim channel was found on we-energies.com; ask customer service."],"security":{"official_domains":["we-energies.com","wecenergygroup.com"],"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":28,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"residential-phone","type":"phone","label":"Residential customer service","value":"+1-800-242-9137","hours":"24 hours a day","purposes":["billing_error","bill_increase","disconnection","payment_assistance","deposit_refund","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"email-form","type":"web_form","label":"Email customer service (questions, comments, concerns; not for emergencies or outages)","value":"https://www.we-energies.com/secure/ssl/contact-email","purposes":["billing_error","poor_service","deposit_refund"],"notes":"Response in 1 to 2 business days.","source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":3,"rung":"executive","note":"We Energies lists a Vice president - customer service form for unresolved service problems.","channel":{"id":"vp-customer-service-form","type":"web_form","label":"Vice president - customer service (feedback or unresolved service problem)","value":"https://www.we-energies.com/secure/ssl/contact_svp.aspx","purposes":["billing_error","disconnection","poor_service"],"source":"https://www.we-energies.com/secure/ssl/contact","last_verified":"2026-10-13"}},{"index":4,"rung":"state_agency","note":"Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","note":"Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["we-energies.com","wecenergygroup.com"],"never_asks":[{"kind":"policy","claim":"We Energies says it will never require a prepaid debit card or other unusual payment method.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"We Energies says it notifies customers about past-due bills before shutoff, not by a same-day phone call.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Scammers threaten to turn off energy in a short time and demand immediate payment, often by bar code or QR code, prepaid debit card, Zelle, Venmo or bitcoin.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers manipulate caller ID to display \"We Energies\".","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Paid search-engine results list fake We Energies numbers; callers to those numbers have been asked for credit card information and Social Security numbers.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"},{"kind":"policy","claim":"Messages ask customers to share personal information, often by clicking a link.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a contact","value":"+1-800-242-9137","notes":"We Energies also says to report theft to local law enforcement and to contact your bank or payment app if you sent money.","source":"https://www.we-energies.com/scam-warnings","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":28,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}