We Energies

Get help with (4)

• Billing errorContact We Energies first by phone or email form, then the VP customer service form, then the Wisconsin PSC; backbilling is limited to two years.
• Disconnection noticeSet up a payment arrangement; in Wisconsin, heating service cannot be disconnected November 1 to April 15, and a medical emergency can delay shutoff up to 21 days.
• Payment plan or bill assistanceUse payment arrangements (online, app or phone) and apply for Wisconsin Home Energy Assistance or the Keep Wisconsin Warm/Cool Fund.
• Outage creditReport electric outages online or by phone; texts and emails are not accepted for outages.

Contacts (11)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential customer service +1-800-242-9137

2. Supervisor

   PhoneResidential customer service +1-800-242-9137

3. Written complaint

   FormEmail customer service (questions, comments, concerns; not for emergencies or outages)

4. Executive office

   FormVice president - customer service (feedback or unresolved service problem)

   We Energies lists a Vice president - customer service form for unresolved service problems.

5. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Public Service Commission of Wisconsin, Consumer Affairs, 1-800-225-7729 (Mon-Fri 7:45 a.m.-4:30 p.m.). The PSC says you must first try to resolve the dispute directly with the utility. Michigan customers: Michigan Public Service Commission.

6. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Wisconsin Department of Justice (Attorney General); Michigan Attorney General for Michigan customers.

Known blockers

Scam warnings

More facts

• Policy

  Wisconsin PSC: the PSC sets the interest rate on utility deposits each December for the following calendar year; the rate for 2026 is 3.6 percent.

  Source: psc.wi.gov, verified 2026-10-13

Verification notes

Electric and natural gas utility in Wisconsin and Michigan's Upper Peninsula. Wisconsin customers are regulated by the Public Service Commission of Wisconsin (PSC); Michigan customers by the Michigan Public Service Commission. The Wisconsin rules below come from the PSC's Utility Customer Bill of Rights and General FAQ pages.