Visible: outage credit
For an outage over 24 hours in a row that is Visible's fault, contact Customer Care within 180 days for a credit.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.
Collect
- outage dates and times
- location
- chat transcript
Steps
Contact Customer Care by chat within 180 days. Give the outage dates and ask for a credit for the time lost.
More contacts for this issue
Facts you can cite
- Compensation
If you lose Service for more than 24 hours in a row and Visible is at fault, contact Customer Care within 180 days and Visible gives you a credit for the time lost.
Source: visible.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
EmailWireless dispute resolution manager (notice of dispute before arbitration) VZValueNOD@verizon.comWritten notice at least 60 days before arbitration.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
AAA Consumer Arbitration Rules after 60 days; small claims court in the state of your billing address is an alternative.
Watch out
- No published support phone number; support is chat in the app or website and needs sign-in.
- The help center and contact pages need JavaScript and do not load for simple fetches.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Visible service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin