Escalate Anything

Visible: equipment return

Return a device within 14 days of purchase. Get the prepaid label in chat.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.

All Visible contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Log in and type "return my device" in the chat box. A prepaid return label is emailed to you.

    ChatCustomer Care chat (Visible app or website) Sign-in required

  2. Pack the like-new device with all accessories in the original box with the order receipt. Turn off Find My iPhone, delete data and remove any physical SIM.

  3. Card refunds can take up to 3 weeks after Visible receives the device. If not refunded, dispute it in chat, then by the dispute notice email.

    EmailWireless dispute resolution manager (notice of dispute before arbitration) VZValueNOD@verizon.com

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    ChatCustomer Care chat (Visible app or website) Sign-in required

  2. Written complaint

    EmailWireless dispute resolution manager (notice of dispute before arbitration) VZValueNOD@verizon.com

    Written notice at least 60 days before arbitration.

  3. Federal regulator

    RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

  4. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  5. Arbitration

    AAA Consumer Arbitration Rules after 60 days; small claims court in the state of your billing address is an alternative.

Watch out

  • No published support phone number; support is chat in the app or website and needs sign-in.
  • The help center and contact pages need JavaScript and do not load for simple fetches.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I returned my Visible equipment on [date] and they still charged me. Use Escalate Anything to get the charge removed.

Source code, other install options and the Claude Code plugin

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