Vanguard: fraud or scam

Call the fraud line or email fraud@vanguard.com; Vanguard promises to reimburse unauthorized losses if you meet its conditions.

ACredibility A · last verified 2026-10-13 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.

All Vanguard contacts Open in the interactive directory JSON

Collect

account activity with the unauthorized transactions
messages or caller details
FTC report number

Steps

Call the fraud line and report the unauthorized activity.
PhoneReport fraud or unauthorized activity +1-877-223-6977 Account holder only
Forward the phishing email or text.
EmailReport phishing that claims to be Vanguard phish@vanguard.com
Report the scam to the FTC at ReportFraud.ftc.gov.
RegulatorFederal Trade Commission +1-877-382-4357
If Vanguard does not resolve it, complain in writing, then file with FINRA.
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577

More contacts for this issue

EmailFraud reporting email fraud@vanguard.com

Facts you can cite

Compensation
Vanguard's Security Center says Vanguard will "reimburse every dollar taken" through unauthorized activity, as set out in its terms, if you meet the listed conditions.
Source: investor.vanguard.com, verified 2026-10-13
Policy
Vanguard's brokerage account agreement contains a predispute arbitration agreement. The legacy agreement sends disputes to arbitration under the rules of FINRA or a national securities exchange. Seen in search-engine extracts of Vanguard forms; the current agreement was not read in full.
Source: personal1.vanguard.com, verified 2026-10-13
BrokerCheck shows Vanguard Marketing Corporation (CRD 7452) as an active broker-dealer with disclosures.
Source: api.brokercheck.finra.org, verified 2026-10-13

Tips

Company tip
Caller ID can be faked. If you are unsure about a call, hang up and call the number on vanguard.com, in the Vanguard app or on your statement. Seen in a search-engine extract of the Security Center.
Source: investor.vanguard.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneClient Services for personal investors +1-877-662-7447 Account holder only
Written complaint
EmailFraud reporting email fraud@vanguard.com
Vanguard publishes no complaint address on its contact pages. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.
Federal regulator
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577
Federal regulator
RegulatorU.S. Securities and Exchange Commission +1-202-551-6500
Arbitration
The Vanguard Brokerage Account Agreement contains a predispute arbitration agreement.

State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

Phone lines verify the account holder by voice.
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Let your AI agent handle this

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