Vanguard
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.
Get help with (2)
- Fraud or scamCall the fraud line or email fraud@vanguard.com; Vanguard promises to reimburse unauthorized losses if you meet its conditions.
- Account transfer or withdrawal blockedStart the transfer at the receiving firm; Vanguard may charge $100 to close an account or transfer all of it out.
Contacts (7)
Phone
- Client Services for personal investors Account holder only
Hours: Monday through Friday, 8 a.m. to 8 p.m. ET
Use for: Account transfer or withdrawal blocked, Account frozen or closed, Account access, Poor service or broken promise
Source: corporate.vanguard.com, verified 2026-10-13
- Client Services for retirement plan participants Account holder only
Hours: Monday through Friday, 8:30 a.m. to 9 p.m. ET
Source: corporate.vanguard.com, verified 2026-10-13
- Report fraud or unauthorized activity Account holder only
The Security Center does not list hours for this line.
Use for: Fraud or scam, Unauthorized charge, Account access
Source: investor.vanguard.com, verified 2026-10-13
Online forms
- Vanguard Support Center (FAQs and contact options)
investor.vanguard.com/contact-us redirects here. The page needs JavaScript.
Source: corporate.vanguard.com, verified 2026-10-13
Online tools and accounts
- FINRA BrokerCheck record for Vanguard Marketing Corporation (CRD 7452)
Source: api.brokercheck.finra.org, verified 2026-10-13
- Fraud reporting email
Use for: Fraud or scam, Unauthorized charge
Source: investor.vanguard.com, verified 2026-10-13
- Report phishing that claims to be Vanguard
Use for: Fraud or scam
Source: investor.vanguard.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Vanguard publishes no complaint address on its contact pages. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.
Federal regulator
Federal regulator
Arbitration
The Vanguard Brokerage Account Agreement contains a predispute arbitration agreement.
State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).
Known blockers
- Phone lines verify the account holder by voice.
- The Support Center and account pages need JavaScript and sign-in.
Scam warnings
Official domains
vanguard.com
Real links and emails from Vanguard end in one of these.
Vanguard will never ask you for
Vanguard says it will never reach out to ask for your login information or your full Social Security number.
Source: investor.vanguard.com, verified 2026-10-13
Vanguard says it will never request access to your computer or mobile device.
Source: investor.vanguard.com, verified 2026-10-13
Known scams
Vanguard's Security Center warns of fraudulent emails (phishing), texts (smishing), phone calls (vishing) and pop-up scams that claim to be Vanguard.
Source: investor.vanguard.com, verified 2026-10-13
Report phishing
- Forward suspicious emails or texts that claim to be Vanguard
Use for: Fraud or scam
Source: investor.vanguard.com, verified 2026-10-13
For the whole industry, read Brokerages and crypto platforms — how complaints work.
Verification notes
Vanguard Brokerage Services is a division of Vanguard Marketing Corporation (FINRA CRD 7452). The CFPB database lists a "Vanguard Financial Services, Inc." that we could not link to The Vanguard Group, so no CFPB count is given.
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