Southern California Edison: outage credit
Report the outage; SCE pays claims for losses caused by its negligence, not for weather outages.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 31 sources are the organization's own pages or government sites.
Collect
- outage dates and times
- itemized losses with receipts
- photos
- repair estimates
Steps
Report the outage online or by phone.
If you believe SCE caused your loss, submit one claim online, by phone, email or mail.
For Eaton Fire losses, use the Wildfire Recovery Compensation Program, not the general claims process.
More contacts for this issue
Facts you can cite
- Policy
SCE is generally responsible for losses caused by its negligence. Outages and losses from forces outside its control, such as weather, are often not its responsibility. For damaged property it pays the least expensive of repair, fair market value or replacement.
Source: sce.com, verified 2026-10-12
- Deadline
The statute of limitations for an SCE claim is 3 years for property damage and 2 years for bodily injury. SCE's goal is to decide most claims within 30 days of receipt.
Source: sce.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
MailClaims Department by mail Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770SCE does not publish a complaint form or complaint address on the pages reviewed. Send a dated letter and keep call notes with reference numbers.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Attorney General.
Watch out
- Payment arrangements online need a My Account sign-in.
- The Medical Baseline application needs a medical professional's signature.
- SCE's tariff rules (deposits, disputed bills, meter tests, disconnection) are hosted in a SharePoint folder that did not load for review.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Southern California Edison service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin