Escalate Anything

Southern California Edison

Electric, gas and water utilities. Part of Edison International.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 31 sources are the organization's own pages or government sites.

WebsiteSign in to your accountOpen in the interactive directoryJSON

Get help with (3)

Contacts (13)

Phone

Online forms

Online tools and accounts

Email

Mail

  • Claims Department by mail
    Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770

    Use for: Outage credit

    Source: sce.com, verified 2026-10-12

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneSCE Customer Service / Customer Support +1-800-284-2365

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    EmailClaims Department email claims@sce.com
    MailClaims Department by mail Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770

    SCE does not publish a complaint form or complaint address on the pages reviewed. Send a dated letter and keep call notes with reference numbers.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    California Public Utilities Commission (CPUC), Consumer Affairs Branch.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    California Attorney General.

Known blockers

  • Payment arrangements online need a My Account sign-in.
  • The Medical Baseline application needs a medical professional's signature.
  • SCE's tariff rules (deposits, disputed bills, meter tests, disconnection) are hosted in a SharePoint folder that did not load for review.

Scam warnings

Official domains

  • sce.com

Real links and emails from Southern California Edison end in one of these.

Southern California Edison will never ask you for

  • SCE will never call to demand immediate payment with the threat of service disconnection, and it does not have a "disconnection department."

    Source: sce.com, verified 2026-10-12

  • SCE says it does not take payments over the phone, and does not accept payment through money apps such as Zelle or Cash App, prepaid cash cards (such as MoneyPak or Green Dot) or cryptocurrency such as Bitcoin.

    Source: sce.com, verified 2026-10-12

  • SCE does not collect bill payments or copies of bills in person, and does not send solar representatives to homes or have solar companies call anyone.

    Source: sce.com, verified 2026-10-12

Known scams

  • Callers spoof caller ID to appear to be SCE, demand immediate payment, or ask for account, meter, Social Security, driver's license or financial information.

    Source: sce.com, verified 2026-10-12

  • Scammers say the customer has a past-due bill and offer a discount for paying them immediately over the phone.

    Source: sce.com, verified 2026-10-12

  • Fraudsters ask realtors with sale listings to tell their sellers about a false overdue electricity bill, and give a fake SCE phone number to pay or face disconnection.

    Source: sce.com, verified 2026-10-12

  • Fake utility websites target customers who search for how to connect new electric service or pay online.

    Source: sce.com, verified 2026-10-12

  • Scammers threaten disconnection and text a prepaid store barcode (for example Walmart, 7-Eleven, CVS or Walgreens) to pay by cash, debit, Bitcoin or prepaid card, or tell the customer to buy a prepaid card at a store.

    Source: sce.com, verified 2026-10-12

Report phishing

For the whole industry, read Electric and gas utilities — how complaints work.

Verification notes

Electric utility for central, coastal and southern California (not San Diego). Regulated by the California Public Utilities Commission (CPUC). Claims for losses from the Eaton Fire are handled only through SCE's separate Wildfire Recovery Compensation Program, not the general claims process. SCE publishes 1-800-284-2365 as Customer Service/Customer Support and 1-800-655-4555 on the Medical Baseline page.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My problem with Southern California Edison: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.

Source code, other install options and the Claude Code plugin