Southern California Edison: disconnection notice
Call before the shutoff date, ask for a payment arrangement, and apply for AMP, CARE/FERA or the Energy Assistance Fund.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 31 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account balance
- CARE/FERA enrollment
- Medical Baseline approval
Steps
Request a payment arrangement in My Account or by phone before the shutoff date.
If you are on CARE or FERA with more than $500 past due, apply for AMP debt forgiveness.
Ask a local United Way agency for an Energy Assistance Fund grant.
If someone in the home uses electric medical equipment, apply for Medical Baseline.
More contacts for this issue
Facts you can cite
- Compensation
The Arrearage Management Plan forgives 1/12 of the past-due amount for each on-time payment, up to $8,000. It needs CARE or FERA enrollment, more than $500 past due (some over 90 days), at least six months as a customer, and on-time payments for the next 12 months.
Source: sce.com, verified 2026-10-12
- Limit
Missing two consecutive payments or three non-consecutive payments removes a customer from AMP. Net Energy Metering, Solar Billing Plan, Direct Access and master-metered customers cannot enroll.
Source: sce.com, verified 2026-10-12
- Compensation
The Energy Assistance Fund pays up to $200 (up to $300 for an all-electric household) toward the SCE bill once in a 12-month period for income-qualified residential customers. Apply through a United Way or partner agency.
Source: sce.com, verified 2026-10-12
- Policy
Medical Baseline gives an extra 16.5 kWh per day at the lowest baseline rate, or a flat 11% discount on rate plans without a baseline such as Time-of-Use. A medical professional must sign the application.
Source: sce.com, verified 2026-10-12
- Deadline
Medical Baseline recertification is every four years for permanent conditions (customer completes Part 1) and every two years for non-permanent conditions (medical professional completes Part 2).
Source: sce.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
MailClaims Department by mail Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770SCE does not publish a complaint form or complaint address on the pages reviewed. Send a dated letter and keep call notes with reference numbers.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Attorney General.
Watch out
- Payment arrangements online need a My Account sign-in.
- The Medical Baseline application needs a medical professional's signature.
- SCE's tariff rules (deposits, disputed bills, meter tests, disconnection) are hosted in a SharePoint folder that did not load for review.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Southern California Edison says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin