Robinhood: account frozen or closed
Robinhood may restrict deposits, withdrawals or trading at its discretion; ask in writing for the reason and what it needs.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- restriction notice
- account statements
- ID and proof of ownership
- written requests and answers
Steps
Ask Support in writing why the account is restricted, what documents it needs, and when the restriction will end.
Keep the case number and every answer.
If brokerage assets stay restricted, file a FINRA complaint. For cash card, spending or crypto balances, file with the CFPB.
To recover money, consider FINRA arbitration, which the Customer Agreement requires.
More contacts for this issue
Facts you can cite
- Policy
The Robinhood Customer Agreement (revised October 1, 2026, section 13) lets Robinhood, at its sole discretion and without prior notice, restrict your ability to deposit or withdraw funds or trade, or terminate the account.
Source: cdn.robinhood.com, verified 2026-10-13
- Policy
The agreement names reasons for restricting withdrawals or trading that include a reasonable suspicion of fraud, diminished capacity, inappropriate activity, or notice that ownership of assets in the account is in dispute.
Source: cdn.robinhood.com, verified 2026-10-13
- Policy
The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.
Source: cdn.robinhood.com, verified 2026-10-13
- Policy
Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.
Source: cdn.robinhood.com, verified 2026-10-13
BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.
Source: api.brokercheck.finra.org, verified 2026-10-13
The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.
Source: consumerfinance.gov, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.
Federal regulator
For brokerage accounts (Robinhood Financial, Robinhood Securities).
Federal regulator
Federal regulator
For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.
Arbitration
The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration.
State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).
Watch out
- There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.
- Support requests for an account need sign-in to the app or robinhood.com.
- Robinhood publishes no U.S. complaint mailing address or complaint email.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Robinhood froze my account with [amount] in it. Use Escalate Anything to get my money released.Source code, other install options and the Claude Code plugin