{"id":"robinhood","page":"https://escalate.alexgaoth.com/#/c/robinhood","html":"https://escalate.alexgaoth.com/c/robinhood/","generated":"2026-10-15","company":{"id":"robinhood","name":"Robinhood","aliases":["robinhood markets","robinhood financial","robinhood securities","robinhood crypto","robinhood gold","robinhood app"],"sector":"investing","parent":"Robinhood Markets, Inc.","website":"https://robinhood.com","official_domains":["robinhood.com"],"security":{"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"regulators":["sec","finra","cfpb"],"notes":"Brokerage accounts are with Robinhood Financial LLC (introducing broker, FINRA CRD 165998) and cleared by Robinhood Securities, LLC (CRD 287900). Crypto is held by Robinhood Crypto, LLC, which is licensed by the New York State Department of Financial Services for virtual currency business. CFPB complaints cover the cash, card, money transfer and crypto products; securities complaints go to FINRA and the SEC.","channels":[{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phone-callback","type":"app","label":"Phone support by in-app callback request","value":"Request a callback from Robinhood Support in the app or at robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access"],"hours":"7 AM-9 PM ET; Monday–Friday only for investing features, excluding holidays","access":"login","notes":"Robinhood says it calls back as soon as an agent is available, typically in less than 30 minutes, and sends a notification with the number it will call from. Not all inquiries are eligible for phone support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Support email when you cannot log in to a compromised account","value":"support@robinhood.com","purposes":["account_access","fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"id":"crypto-spending-phone","type":"phone","label":"Robinhood Crypto, Spending and Cash Card support line","value":"+1-888-275-8523","purposes":["unauthorized_charge","fraud","frozen_funds"],"access":"human_only","notes":"Agents on this line can only help with Robinhood Crypto, Spending and Cash Card. California Spending and Cash Card customers use +1-800-469-7205.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"general-info-phone","type":"phone","label":"General information line (not for account questions)","value":"+1-650-761-7789","notes":"Robinhood says account-specific questions must go through in-app support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"wallet-email","type":"email","label":"Robinhood Wallet (self-custody wallet) support","value":"walletsupport@robinhood.com","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phishing-email","type":"email","label":"Report phishing that claims to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Only for phishing reports. Robinhood does not reply.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"id":"brokercheck-rhf","type":"portal","label":"FINRA BrokerCheck record for Robinhood Financial LLC (CRD 165998)","value":"https://brokercheck.finra.org/firm/summary/165998","notes":"Robinhood Securities, LLC is CRD 287900 (https://brokercheck.finra.org/firm/summary/287900). CRD numbers confirmed through the BrokerCheck search service.","source":"https://api.brokercheck.finra.org/search/firm?query=robinhood&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"contact-support"},{"rung":"written_complaint","channel":"contact-support","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number."},{"rung":"regulator","regulator":"finra","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities)."},{"rung":"regulator","regulator":"sec"},{"rung":"regulator","regulator":"cfpb","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto."},{"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"playbooks":[{"issue":"account_transfer","summary":"Start an outbound transfer at the receiving broker; Robinhood charges $100 and crypto and futures cannot move.","evidence":["transfer request confirmation from the receiving broker","Robinhood statements","notices about restrictions or negative balances"],"steps":[{"do":"Clear any account restriction or negative balance first, or the transfer may be delayed."},{"do":"Ask the receiving brokerage to start the ACATS transfer. Robinhood does not start outbound transfers."},{"do":"Sell or plan for assets that cannot move - crypto, futures, fractional shares and options that expire within 7 business days."},{"do":"If the transfer stalls, ask Robinhood Support in writing for the reason and what it needs, and ask the receiving firm to check the status too.","channel":"contact-support"},{"do":"If it is still blocked, file a complaint with FINRA.","regulator":"finra"}],"facts":[{"kind":"fee","claim":"Robinhood charges $100 per outgoing ACATS transfer, full or partial, taken from the available cash balance. If that balance is too low, the outside brokerage account may be charged, depending on that firm's policies.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto held in Robinhood Crypto cannot be transferred to other brokerages, and crypto not sold within 5 months may be liquidated with the proceeds sent as cash. Futures cannot be transferred. Fractional shares are sold in a full transfer and the cash is sent in a residual sweep.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"process","claim":"After a full transfer starts, the Robinhood account is locked from buying and selling, and cash deposits and withdrawals are blocked. To cancel an outgoing transfer you must ask the receiving brokerage.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"process","claim":"Options that expire within 7 business days do not transfer. Residual sweeps usually happen weekly after the initial transfer is complete.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"}]},{"issue":"fraud","summary":"Contact Support at once to freeze the account, report the phishing, and report scam payments to the FTC.","evidence":["account activity with the unauthorized trades or transfers","messages or call details from the scammer","FTC report number"],"steps":[{"do":"Contact Robinhood Support immediately through the app or robinhood.com/contact and ask it to freeze the account.","channel":"contact-support"},{"do":"If you cannot log in, email Support.","channel":"support-email"},{"do":"Forward the phishing email, text, call details or website to Robinhood.","channel":"phishing-email"},{"do":"Report scam payments to the FTC at ReportFraud.ftc.gov.","regulator":"ftc"},{"do":"For unauthorized brokerage activity that Robinhood does not fix, complain in writing to Robinhood, then file with FINRA.","regulator":"finra"}],"facts":[{"kind":"policy","claim":"Crypto transfers cannot be reversed or undone, and Robinhood cannot reimburse you for crypto transfers that you authorize.","issues":["fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"On March 7, 2025 FINRA fined Robinhood Financial and Robinhood Securities $26 million and ordered $3.75 million in restitution. FINRA found that their anti-money-laundering programs missed suspicious activity, including accounts taken over by third-party hackers.","issues":["fraud","account_access"],"source":"https://www.finra.org/media-center/newsreleases/2025/finra-orders-robinhood-financial-pay-375-million-restitution","last_verified":"2026-10-13"}]},{"issue":"account_access","summary":"Recover access only through the app or robinhood.com; never give a code or password to a caller.","evidence":["account email and phone number","ID","date access was lost","any security alerts received"],"steps":[{"do":"Use only the app or robinhood.com/contact. Do not call numbers found in a web search.","channel":"contact-support"},{"do":"If the account was compromised and you cannot log in, email Support and ask it to freeze the account.","channel":"support-email"},{"do":"Never share a password, 2FA code or recovery phrase. Robinhood says it never asks for them."}]},{"issue":"frozen_funds","summary":"Robinhood may restrict deposits, withdrawals or trading at its discretion; ask in writing for the reason and what it needs.","evidence":["restriction notice","account statements","ID and proof of ownership","written requests and answers"],"steps":[{"do":"Ask Support in writing why the account is restricted, what documents it needs, and when the restriction will end.","channel":"contact-support"},{"do":"Keep the case number and every answer."},{"do":"If brokerage assets stay restricted, file a FINRA complaint. For cash card, spending or crypto balances, file with the CFPB.","regulator":"finra"},{"do":"To recover money, consider FINRA arbitration, which the Customer Agreement requires."}],"facts":[{"kind":"policy","claim":"The Robinhood Customer Agreement (revised October 1, 2026, section 13) lets Robinhood, at its sole discretion and without prior notice, restrict your ability to deposit or withdraw funds or trade, or terminate the account.","issues":["frozen_funds"],"source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"The agreement names reasons for restricting withdrawals or trading that include a reasonable suspicion of fraud, diminished capacity, inappropriate activity, or notice that ownership of assets in the account is in dispute.","issues":["frozen_funds"],"source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.","source":"https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"tips":[{"kind":"official","text":"When you request a callback, Robinhood sends a notification with the number it will call from. Treat any other \"Robinhood\" call as suspect.","issues":["fraud","account_access"],"source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}],"known_blockers":["There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.","Support requests for an account need sign-in to the app or robinhood.com.","Robinhood publishes no U.S. complaint mailing address or complaint email."]},"playbooks":{"account_transfer":{"company":{"id":"robinhood","name":"Robinhood","sector":"investing","website":"https://robinhood.com","account_url":null},"issue":{"id":"account_transfer","name":"Account transfer or withdrawal blocked"},"playbook_source":"company","summary":"Start an outbound transfer at the receiving broker; Robinhood charges $100 and crypto and futures cannot move.","evidence":["transfer request confirmation from the receiving broker","Robinhood statements","notices about restrictions or negative balances"],"steps":[{"do":"Clear any account restriction or negative balance first, or the transfer may be delayed."},{"do":"Ask the receiving brokerage to start the ACATS transfer. Robinhood does not start outbound transfers."},{"do":"Sell or plan for assets that cannot move - crypto, futures, fractional shares and options that expire within 7 business days."},{"do":"If the transfer stalls, ask Robinhood Support in writing for the reason and what it needs, and ask the receiving firm to check the status too.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"do":"If it is still blocked, file a complaint with FINRA.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phone-callback","type":"app","label":"Phone support by in-app callback request","value":"Request a callback from Robinhood Support in the app or at robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access"],"hours":"7 AM-9 PM ET; Monday–Friday only for investing features, excluding holidays","access":"login","notes":"Robinhood says it calls back as soon as an agent is available, typically in less than 30 minutes, and sends a notification with the number it will call from. Not all inquiries are eligible for phone support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"general-info-phone","type":"phone","label":"General information line (not for account questions)","value":"+1-650-761-7789","notes":"Robinhood says account-specific questions must go through in-app support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"wallet-email","type":"email","label":"Robinhood Wallet (self-custody wallet) support","value":"walletsupport@robinhood.com","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"brokercheck-rhf","type":"portal","label":"FINRA BrokerCheck record for Robinhood Financial LLC (CRD 165998)","value":"https://brokercheck.finra.org/firm/summary/165998","notes":"Robinhood Securities, LLC is CRD 287900 (https://brokercheck.finra.org/firm/summary/287900). CRD numbers confirmed through the BrokerCheck search service.","source":"https://api.brokercheck.finra.org/search/firm?query=robinhood&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"fee","claim":"Robinhood charges $100 per outgoing ACATS transfer, full or partial, taken from the available cash balance. If that balance is too low, the outside brokerage account may be charged, depending on that firm's policies.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto held in Robinhood Crypto cannot be transferred to other brokerages, and crypto not sold within 5 months may be liquidated with the proceeds sent as cash. Futures cannot be transferred. Fractional shares are sold in a full transfer and the cash is sent in a residual sweep.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"process","claim":"After a full transfer starts, the Robinhood account is locked from buying and selling, and cash deposits and withdrawals are blocked. To cancel an outgoing transfer you must ask the receiving brokerage.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"process","claim":"Options that expire within 7 business days do not transfer. Residual sweeps usually happen weekly after the initial transfer is complete.","issues":["account_transfer"],"source":"https://robinhood.com/us/en/support/articles/transfer-your-assets-out/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.","source":"https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities).","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"regulator","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":5,"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"known_blockers":["There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.","Support requests for an account need sign-in to the app or robinhood.com.","Robinhood publishes no U.S. complaint mailing address or complaint email."],"security":{"official_domains":["robinhood.com"],"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":51},"verified_from":{"page":26,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Robinhood Financial LLC (introducing broker, FINRA CRD 165998) and cleared by Robinhood Securities, LLC (CRD 287900). Crypto is held by Robinhood Crypto, LLC, which is licensed by the New York State Department of Financial Services for virtual currency business. CFPB complaints cover the cash, card, money transfer and crypto products; securities complaints go to FINRA and the SEC.","warnings":[]},"fraud":{"company":{"id":"robinhood","name":"Robinhood","sector":"investing","website":"https://robinhood.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Contact Support at once to freeze the account, report the phishing, and report scam payments to the FTC.","evidence":["account activity with the unauthorized trades or transfers","messages or call details from the scammer","FTC report number"],"steps":[{"do":"Contact Robinhood Support immediately through the app or robinhood.com/contact and ask it to freeze the account.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"do":"If you cannot log in, email Support.","channel":{"id":"support-email","type":"email","label":"Support email when you cannot log in to a compromised account","value":"support@robinhood.com","purposes":["account_access","fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}},{"do":"Forward the phishing email, text, call details or website to Robinhood.","channel":{"id":"phishing-email","type":"email","label":"Report phishing that claims to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Only for phishing reports. Robinhood does not reply.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}},{"do":"Report scam payments to the FTC at ReportFraud.ftc.gov.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"For unauthorized brokerage activity that Robinhood does not fix, complain in writing to Robinhood, then file with FINRA.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phone-callback","type":"app","label":"Phone support by in-app callback request","value":"Request a callback from Robinhood Support in the app or at robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access"],"hours":"7 AM-9 PM ET; Monday–Friday only for investing features, excluding holidays","access":"login","notes":"Robinhood says it calls back as soon as an agent is available, typically in less than 30 minutes, and sends a notification with the number it will call from. Not all inquiries are eligible for phone support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Support email when you cannot log in to a compromised account","value":"support@robinhood.com","purposes":["account_access","fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"id":"crypto-spending-phone","type":"phone","label":"Robinhood Crypto, Spending and Cash Card support line","value":"+1-888-275-8523","purposes":["unauthorized_charge","fraud","frozen_funds"],"access":"human_only","notes":"Agents on this line can only help with Robinhood Crypto, Spending and Cash Card. California Spending and Cash Card customers use +1-800-469-7205.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"general-info-phone","type":"phone","label":"General information line (not for account questions)","value":"+1-650-761-7789","notes":"Robinhood says account-specific questions must go through in-app support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"wallet-email","type":"email","label":"Robinhood Wallet (self-custody wallet) support","value":"walletsupport@robinhood.com","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phishing-email","type":"email","label":"Report phishing that claims to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Only for phishing reports. Robinhood does not reply.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"id":"brokercheck-rhf","type":"portal","label":"FINRA BrokerCheck record for Robinhood Financial LLC (CRD 165998)","value":"https://brokercheck.finra.org/firm/summary/165998","notes":"Robinhood Securities, LLC is CRD 287900 (https://brokercheck.finra.org/firm/summary/287900). CRD numbers confirmed through the BrokerCheck search service.","source":"https://api.brokercheck.finra.org/search/firm?query=robinhood&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Crypto transfers cannot be reversed or undone, and Robinhood cannot reimburse you for crypto transfers that you authorize.","issues":["fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"On March 7, 2025 FINRA fined Robinhood Financial and Robinhood Securities $26 million and ordered $3.75 million in restitution. FINRA found that their anti-money-laundering programs missed suspicious activity, including accounts taken over by third-party hackers.","issues":["fraud","account_access"],"source":"https://www.finra.org/media-center/newsreleases/2025/finra-orders-robinhood-financial-pay-375-million-restitution","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.","source":"https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"When you request a callback, Robinhood sends a notification with the number it will call from. Treat any other \"Robinhood\" call as suspect.","issues":["fraud","account_access"],"source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities).","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"regulator","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":5,"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"known_blockers":["There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.","Support requests for an account need sign-in to the app or robinhood.com.","Robinhood publishes no U.S. complaint mailing address or complaint email."],"security":{"official_domains":["robinhood.com"],"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":51},"verified_from":{"page":26,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Robinhood Financial LLC (introducing broker, FINRA CRD 165998) and cleared by Robinhood Securities, LLC (CRD 287900). Crypto is held by Robinhood Crypto, LLC, which is licensed by the New York State Department of Financial Services for virtual currency business. CFPB complaints cover the cash, card, money transfer and crypto products; securities complaints go to FINRA and the SEC.","warnings":[]},"account_access":{"company":{"id":"robinhood","name":"Robinhood","sector":"investing","website":"https://robinhood.com","account_url":null},"issue":{"id":"account_access","name":"Account access"},"playbook_source":"company","summary":"Recover access only through the app or robinhood.com; never give a code or password to a caller.","evidence":["account email and phone number","ID","date access was lost","any security alerts received"],"steps":[{"do":"Use only the app or robinhood.com/contact. Do not call numbers found in a web search.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"do":"If the account was compromised and you cannot log in, email Support and ask it to freeze the account.","channel":{"id":"support-email","type":"email","label":"Support email when you cannot log in to a compromised account","value":"support@robinhood.com","purposes":["account_access","fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}},{"do":"Never share a password, 2FA code or recovery phrase. Robinhood says it never asks for them."}],"channels":[{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phone-callback","type":"app","label":"Phone support by in-app callback request","value":"Request a callback from Robinhood Support in the app or at robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access"],"hours":"7 AM-9 PM ET; Monday–Friday only for investing features, excluding holidays","access":"login","notes":"Robinhood says it calls back as soon as an agent is available, typically in less than 30 minutes, and sends a notification with the number it will call from. Not all inquiries are eligible for phone support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Support email when you cannot log in to a compromised account","value":"support@robinhood.com","purposes":["account_access","fraud"],"source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"id":"general-info-phone","type":"phone","label":"General information line (not for account questions)","value":"+1-650-761-7789","notes":"Robinhood says account-specific questions must go through in-app support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"wallet-email","type":"email","label":"Robinhood Wallet (self-custody wallet) support","value":"walletsupport@robinhood.com","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"brokercheck-rhf","type":"portal","label":"FINRA BrokerCheck record for Robinhood Financial LLC (CRD 165998)","value":"https://brokercheck.finra.org/firm/summary/165998","notes":"Robinhood Securities, LLC is CRD 287900 (https://brokercheck.finra.org/firm/summary/287900). CRD numbers confirmed through the BrokerCheck search service.","source":"https://api.brokercheck.finra.org/search/firm?query=robinhood&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.","source":"https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"official","text":"When you request a callback, Robinhood sends a notification with the number it will call from. Treat any other \"Robinhood\" call as suspect.","issues":["fraud","account_access"],"source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities).","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"regulator","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":5,"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"known_blockers":["There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.","Support requests for an account need sign-in to the app or robinhood.com.","Robinhood publishes no U.S. complaint mailing address or complaint email."],"security":{"official_domains":["robinhood.com"],"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":51},"verified_from":{"page":26,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Robinhood Financial LLC (introducing broker, FINRA CRD 165998) and cleared by Robinhood Securities, LLC (CRD 287900). Crypto is held by Robinhood Crypto, LLC, which is licensed by the New York State Department of Financial Services for virtual currency business. CFPB complaints cover the cash, card, money transfer and crypto products; securities complaints go to FINRA and the SEC.","warnings":[]},"frozen_funds":{"company":{"id":"robinhood","name":"Robinhood","sector":"investing","website":"https://robinhood.com","account_url":null},"issue":{"id":"frozen_funds","name":"Account frozen or closed"},"playbook_source":"company","summary":"Robinhood may restrict deposits, withdrawals or trading at its discretion; ask in writing for the reason and what it needs.","evidence":["restriction notice","account statements","ID and proof of ownership","written requests and answers"],"steps":[{"do":"Ask Support in writing why the account is restricted, what documents it needs, and when the restriction will end.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"do":"Keep the case number and every answer."},{"do":"If brokerage assets stay restricted, file a FINRA complaint. For cash card, spending or crypto balances, file with the CFPB.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"do":"To recover money, consider FINRA arbitration, which the Customer Agreement requires."}],"channels":[{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"phone-callback","type":"app","label":"Phone support by in-app callback request","value":"Request a callback from Robinhood Support in the app or at robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access"],"hours":"7 AM-9 PM ET; Monday–Friday only for investing features, excluding holidays","access":"login","notes":"Robinhood says it calls back as soon as an agent is available, typically in less than 30 minutes, and sends a notification with the number it will call from. Not all inquiries are eligible for phone support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"crypto-spending-phone","type":"phone","label":"Robinhood Crypto, Spending and Cash Card support line","value":"+1-888-275-8523","purposes":["unauthorized_charge","fraud","frozen_funds"],"access":"human_only","notes":"Agents on this line can only help with Robinhood Crypto, Spending and Cash Card. California Spending and Cash Card customers use +1-800-469-7205.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"general-info-phone","type":"phone","label":"General information line (not for account questions)","value":"+1-650-761-7789","notes":"Robinhood says account-specific questions must go through in-app support.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"wallet-email","type":"email","label":"Robinhood Wallet (self-custody wallet) support","value":"walletsupport@robinhood.com","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"},{"id":"brokercheck-rhf","type":"portal","label":"FINRA BrokerCheck record for Robinhood Financial LLC (CRD 165998)","value":"https://brokercheck.finra.org/firm/summary/165998","notes":"Robinhood Securities, LLC is CRD 287900 (https://brokercheck.finra.org/firm/summary/287900). CRD numbers confirmed through the BrokerCheck search service.","source":"https://api.brokercheck.finra.org/search/firm?query=robinhood&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"The Robinhood Customer Agreement (revised October 1, 2026, section 13) lets Robinhood, at its sole discretion and without prior notice, restrict your ability to deposit or withdraw funds or trade, or terminate the account.","issues":["frozen_funds"],"source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"The agreement names reasons for restricting withdrawals or trading that include a reasonable suspicion of fraud, diminished capacity, inappropriate activity, or notice that ownership of assets in the account is in dispute.","issues":["frozen_funds"],"source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Robinhood Financial and Robinhood Securities Customer Agreement (revised October 1, 2026) contains a predispute arbitration clause (section 39). Any controversy arising out of the agreement or the account is settled by arbitration before FINRA Dispute Resolution, Inc.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"kind":"policy","claim":"Under the same clause, Robinhood will not enforce the arbitration agreement against a member of a putative class action in court until class certification is denied, the class is decertified, or the customer is excluded from the class.","source":"https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC, and 2 regulatory events and 3 arbitrations for Robinhood Securities, LLC.","source":"https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB received 1,815 complaints about ROBINHOOD MARKETS INC. from July 1, 2025 to June 30, 2026. All 1,815 were closed with explanation; 112 responses were not timely.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities).","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"regulator","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":5,"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"known_blockers":["There is no inbound phone number for brokerage account issues; phone help is an in-app callback for the account holder.","Support requests for an account need sign-in to the app or robinhood.com.","Robinhood publishes no U.S. complaint mailing address or complaint email."],"security":{"official_domains":["robinhood.com"],"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":51},"verified_from":{"page":26,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Robinhood Financial LLC (introducing broker, FINRA CRD 165998) and cleared by Robinhood Securities, LLC (CRD 287900). Crypto is held by Robinhood Crypto, LLC, which is licensed by the New York State Department of Financial Services for virtual currency business. CFPB complaints cover the cash, card, money transfer and crypto products; securities complaints go to FINRA and the SEC.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Robinhood publishes no separate U.S. complaint address. Put the complaint in writing through Support and keep the case number.","channel":{"id":"contact-support","type":"web_form","label":"Contact Robinhood Support (chat and support requests)","value":"https://robinhood.com/contact","purposes":["account_transfer","frozen_funds","fraud","account_access","unauthorized_charge","poor_service"],"hours":"24/7 chat","access":"login","notes":"The help article calls this \"Contact Robinhood Support 24/7\". Account-specific help is given in the app or after sign-in. Past chats are kept in the support tools.","source":"https://robinhood.com/us/en/support/articles/how-to-contact-support/","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","note":"For brokerage accounts (Robinhood Financial, Robinhood Securities).","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"regulator","note":"For Robinhood Gold Card, Spending, Cash Card, money transfers and crypto.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":5,"rung":"arbitration","note":"The Customer Agreement (section 39) sends brokerage disputes to FINRA Dispute Resolution arbitration."}],"security":{"official_domains":["robinhood.com"],"never_asks":[{"kind":"policy","claim":"Robinhood says it will never ask for your password, 2FA code or secret recovery phrase.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood Support will never ask you to download remote desktop software or share your screen, send you links in text messages, ask you to create a Robinhood account, or ask you to send money or crypto through Robinhood or other apps such as Cash App or Venmo.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Fake Robinhood support numbers appear in search results and on social media. Robinhood gives phone support through an in-app callback request and says not to use Robinhood phone numbers found through an internet browser.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Robinhood warns of off-platform investment groups on WhatsApp, Discord or Telegram that promise fast, high returns, and of pump-and-dump schemes in low-volume stocks or crypto.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse you for crypto transfers that you authorize.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report phishing emails, texts, calls, websites or social media accounts that claim to be Robinhood","value":"reportphishing@robinhood.com","purposes":["fraud"],"notes":"Robinhood does not reply to reports. For an email include the full headers; for a text send a screenshot and the sending number; for a call include the phone number; for a website or social account send the URL or handle and how you found it.","source":"https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":51},"verified_from":{"page":26,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 51 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":"2026-10-13"},"dossier":{"title":"Robinhood — how complaints actually go","last_verified":"2026-10-13","file":"dossiers/robinhood.md","markdown":"## In short\n\nRobinhood support runs through the app: 24/7 chat at robinhood.com/contact and phone help only by in-app callback, so any \"Robinhood\" number from a web search is suspect. Put the problem in writing in a support request and keep the case number. For brokerage problems the next steps are FINRA and, to recover money, FINRA arbitration, which the Customer Agreement requires; for cash card, credit card, money transfer or crypto problems, file with the CFPB. Robinhood closed every CFPB complaint in the 12 months to June 2026 with an explanation only, and charges $100 to transfer an account out.\n\n## How complaints actually go\n\n- Support is in the app or at robinhood.com/contact, where Robinhood offers 24/7 chat. Phone help is a callback you request; Robinhood says it typically calls within 30 minutes, phone hours are 7 AM-9 PM ET (Monday–Friday only for investing features), and not every inquiry is eligible. [Robinhood: how to contact support](https://robinhood.com/us/en/support/articles/how-to-contact-support/)\n- Separate lines exist only for Robinhood Crypto, Spending and Cash Card (888-275-8523); the 650-761-7789 line is general information only and cannot handle account questions. [Robinhood: how to contact support](https://robinhood.com/us/en/support/articles/how-to-contact-support/)\n- Robinhood publishes a complaint procedure for its UK business (complaints_uk@robinhood.com, seen in search results), but we found no U.S. complaint address or complaint email; the U.S. route is a written support request. [Robinhood UK: complaints](https://robinhood.com/gb/en/support/articles/complaints/) [Robinhood: how to contact support](https://robinhood.com/us/en/support/articles/how-to-contact-support/)\n- A CFPB complaint goes to Robinhood for a written response. A response later than 15 days, or 60 days if the company asks for more time, is recorded as not timely; 112 of Robinhood's 1,815 CFPB complaints in the 12 months to June 2026 were not timely. [CFPB 2025 Consumer Response Annual Report](https://files.consumerfinance.gov/f/documents/cfpb_2025-cr-annual-report_2026-03.pdf) [CFPB complaint database search](https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0)\n- Brokerage disputes go to FINRA arbitration under section 39 of the Customer Agreement (revised October 1, 2026). [Robinhood Customer Agreement](https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf)\n\n## What tends to work\n\n- For a lost or blocked brokerage transfer, complain in writing to Robinhood, keep copies, then file with FINRA's Investor Complaint Center. FINRA asks you to go to the firm first. [FINRA: file a complaint](https://www.finra.org/investors/need-help/file-a-complaint)\n- Cite FINRA's March 2025 findings when an account was taken over: FINRA fined Robinhood Financial and Robinhood Securities $26 million and found their anti-money-laundering programs missed accounts taken over by third-party hackers. [FINRA news release, March 7, 2025](https://www.finra.org/media-center/newsreleases/2025/finra-orders-robinhood-financial-pay-375-million-restitution)\n- If an account is compromised, ask Support at once to freeze it; if you cannot log in, email support@robinhood.com. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/)\n- To recover money, FINRA arbitration is the route the agreement sets; a claim must be filed within six years of the event. [FINRA Rule 12206](https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206)\n\n## Traps and fine print\n\n- Robinhood may restrict deposits, withdrawals or trading, or close the account, at its sole discretion and without prior notice, and says it is not liable for losses from refusing a deposit, withdrawal or transaction. [Robinhood Customer Agreement, section 13](https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf)\n- Transferring out costs $100 per transfer, crypto and futures cannot move to another broker, fractional shares are sold, and after a full transfer starts the account is locked; only the receiving broker can cancel it. [Robinhood: transfer your assets out](https://robinhood.com/us/en/support/articles/transfer-your-assets-out/)\n- Crypto transfers cannot be reversed, and Robinhood says it cannot reimburse crypto transfers that you authorize. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/)\n- Arbitration replaces court for brokerage disputes; Robinhood will not force arbitration on members of a pending court class action until certification is denied or the class is decertified. [Robinhood Customer Agreement, section 39](https://cdn.robinhood.com/assets/robinhood/legal/Robinhood%20Customer%20Agreement.pdf)\n\n## By the numbers\n\n- CFPB complaints received July 1, 2025 to June 30, 2026 for ROBINHOOD MARKETS INC.: 1,815. Products: money transfer or virtual currency 869 (virtual currency 497), checking or savings 440, credit card 417. Top issues: managing an account 301, other transaction problem 227, purchase shown on statement 207, money not available when promised 156, fraud or scam 134. [CFPB complaint database search](https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0)\n- All 1,815 were closed with explanation; none were closed with monetary or non-monetary relief. 1,703 responses were timely and 112 were not. Data retrieved 2026-10-13. [CFPB complaint database search](https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=ROBINHOOD%20MARKETS%20INC.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0)\n- The CFPB says companies sometimes choose \"Closed with explanation\" even when the consumer got relief. [CFPB 2025 Consumer Response Annual Report](https://files.consumerfinance.gov/f/documents/cfpb_2025-cr-annual-report_2026-03.pdf)\n- BrokerCheck lists 56 regulatory events and 13 arbitrations for Robinhood Financial LLC (CRD 165998). [BrokerCheck data](https://api.brokercheck.finra.org/search/firm/165998?hl=true&nrows=12&query=&r=25&wt=json)\n\n## Scams that target customers\n\n- Fake support numbers: scammers post \"Robinhood\" phone numbers in search results and on social media. Robinhood gives phone support only by in-app callback, tells you in the app which number it will call from, and says not to use numbers found through a browser. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/) [Robinhood: how to contact support](https://robinhood.com/us/en/support/articles/how-to-contact-support/)\n- Robinhood will never ask for your password, 2FA code or secret recovery phrase, ask you to install remote desktop software or share your screen, or ask you to send money or crypto. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/)\n- Off-platform investment groups on WhatsApp, Discord or Telegram promise fast, high returns; pump-and-dump schemes target low-volume stocks and crypto. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/)\n- Forward phishing to reportphishing@robinhood.com with full email headers, or a screenshot and the sending number for texts. Robinhood does not reply. [Robinhood: identify and report scams](https://robinhood.com/us/en/support/articles/how-to-identify-and-report-scams/)\n"},"guide":{"key":"investing","title":"Brokerages and crypto platforms — how complaints work","last_verified":"2026-10-13","file":"guides/investing.md","page":"https://escalate.alexgaoth.com/#/guides/investing"}}