Rochester Gas and Electric: payment plan or bill assistance

New York law gives residential customers the right to reasonable installments, budget billing and deposit installments.

ACredibility A · last verified 2026-10-13 · 100% official or government sources · 1 from search snippets or archives

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Rochester Gas and Electric contacts Open in the interactive directory JSON

Collect

current bill
income and expense information

Steps

Ask RG&E for an installment agreement tailored to your finances, budget billing, or a due date adjusted to a fixed-income payment date.
PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110
If RG&E refuses a reasonable agreement, call DPS at 800-342-3377 (or 800-342-3355 if facing shutoff).

Facts you can cite

Policy
HEFPA: customers must be given the option to pay overdue bills in reasonable installments tailored to their financial circumstances, and must be offered budget (levelized) billing. Customers on a fixed income may have the bill due date adjusted.
Source: dps.ny.gov, verified 2026-10-13
Policy
HEFPA: utilities may demand security deposits from existing customers who are delinquent; customers may pay security deposits in up to 12 monthly installments.
Source: dps.ny.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110
Supervisor
PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110
Written complaint
MailRG&E address as listed on the NYS Clean Heat contact page RG&E, 89 East Avenue, Rochester, NY 14649
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
New York State Public Service Commission / Department of Public Service, Office of Consumer Services: Helpline 800-342-3377 (complaints), Hotline 800-342-3355 (shut-offs). DPS says to first seek the assistance of the utility; DPS asks the utility to contact you, and if it does not respond within two weeks, contact DPS again.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
New York State Office of the Attorney General.

Watch out

rge.com (and all Avangrid sites) timed out for every automated fetch on 2026-10-13. The outage number comes only from a search-result summary; confirm it on the bill.
No RG&E gas emergency number, damage-claim channel or assistance program page could be sourced.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I cannot pay my full Rochester Gas and Electric bill this month. Use Escalate Anything to find a payment plan or help.

Source code, other install options and the Claude Code plugin