Escalate Anything

Rochester Gas and Electric: billing error

Dispute the bill with RG&E, pay the undisputed amount, then file with the NY Department of Public Service.

ACredibility A · last verified 2026-10-13 · 100% official or government sources · 1 from search snippets or archives
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Rochester Gas and Electric contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call RG&E and ask for a correction and a reference number. Keep paying the undisputed amount.

    PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110

  2. If not resolved, file a complaint with DPS online or at 800-342-3377. Contact DPS again if RG&E does not answer within two weeks.

  3. If you disagree with the DPS decision, request an informal hearing or review within 15 days.

More contacts for this issue

MailRG&E address as listed on the NYS Clean Heat contact page RG&E, 89 East Avenue, Rochester, NY 14649

Facts you can cite

Rules in force

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110

  2. Supervisor

    PhoneCustomer service, also to verify a caller or visitor +1-800-743-2110

  3. Written complaint

    MailRG&E address as listed on the NYS Clean Heat contact page RG&E, 89 East Avenue, Rochester, NY 14649

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York State Public Service Commission / Department of Public Service, Office of Consumer Services: Helpline 800-342-3377 (complaints), Hotline 800-342-3355 (shut-offs). DPS says to first seek the assistance of the utility; DPS asks the utility to contact you, and if it does not respond within two weeks, contact DPS again.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York State Office of the Attorney General.

Watch out

  • rge.com (and all Avangrid sites) timed out for every automated fetch on 2026-10-13. The outage number comes only from a search-result summary; confirm it on the bill.
  • No RG&E gas emergency number, damage-claim channel or assistance program page could be sourced.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Rochester Gas and Electric charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.

Source code, other install options and the Claude Code plugin

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