Rochester Gas and Electric
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 20 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Get help with (4)
- Billing errorDispute the bill with RG&E, pay the undisputed amount, then file with the NY Department of Public Service.
- Disconnection noticeCall RG&E for a payment agreement on a final notice; New York requires 15 days' notice, limits shutoff hours, and protects medical emergencies and cold-weather cases.
- Payment plan or bill assistanceNew York law gives residential customers the right to reasonable installments, budget billing and deposit installments.
- Outage creditReport electric outages to the outage line or online; report gas emergencies from a safe place.
Contacts (4)
Phone
- Customer service, also to verify a caller or visitor
Use for: Billing error, Bill went up, Disconnection notice, Payment plan or bill assistance, Deposit not returned, Poor service or broken promise
Source: cleanheat.ny.gov, verified 2026-10-13
- Electricity outages or trouble
Seen only in a search-result summary of this page (rge.com does not load for automated fetches). Call 911 first if life is at risk.
Use for: Outage credit
Source: rge.com, verified 2026-10-13
- Automated payment line (the company says to pay by phone only through its automated services numbers)
From a February 2020 NYSEG/RG&E press release.
Source: shawangunk.gov, verified 2026-10-13
- RG&E address as listed on the NYS Clean Heat contact pageRG&E, 89 East Avenue, Rochester, NY 14649
Listed by NYSERDA for RG&E; not confirmed on rge.com as the complaint address. Check the address on your bill.
Use for: Billing error, Poor service or broken promise
Source: cleanheat.ny.gov, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailRG&E address as listed on the NYS Clean Heat contact page RG&E, 89 East Avenue, Rochester, NY 14649State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York State Public Service Commission / Department of Public Service, Office of Consumer Services: Helpline 800-342-3377 (complaints), Hotline 800-342-3355 (shut-offs). DPS says to first seek the assistance of the utility; DPS asks the utility to contact you, and if it does not respond within two weeks, contact DPS again.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York State Office of the Attorney General.
Known blockers
- rge.com (and all Avangrid sites) timed out for every automated fetch on 2026-10-13. The outage number comes only from a search-result summary; confirm it on the bill.
- No RG&E gas emergency number, damage-claim channel or assistance program page could be sourced.
Scam warnings
Official domains
rge.com
Real links and emails from Rochester Gas and Electric end in one of these.
Rochester Gas and Electric will never ask you for
NYSEG and RG&E say they will never demand that customers buy debit cards such as Green Dot cards to make payments (February 2020 release).
Source: shawangunk.gov, verified 2026-10-13
NYSEG and RG&E say they provide notice before terminating service for non-payment, and their employees do not perform shut-offs when the Customer Service Center is closed (February 2020 release).
Source: shawangunk.gov, verified 2026-10-13
Known scams
Callers pose as company employees, sometimes with forged caller ID, and threaten to cut service unless the customer pays immediately, usually with a prepaid card.
Source: shawangunk.gov, verified 2026-10-13
Callers know details about the customer and give a call-back number with a recorded greeting that imitates the company's customer service line.
Source: shawangunk.gov, verified 2026-10-13
Door-to-door visitors pose as contractors doing inside gas meter inspections.
Source: shawangunk.gov, verified 2026-10-13
Report phishing
- Verify a caller or visitor, or report a scam
Source: shawangunk.gov, verified 2026-10-13
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric and natural gas utility for the Rochester, New York area. An Avangrid company (Avangrid has been a wholly owned subsidiary of Iberdrola since December 2024); its sister utility NYSEG has its own website and phone numbers (file nyseg). Regulated by the New York State Public Service Commission through the Department of Public Service (DPS); residential protections come from the Home Energy Fair Practices Act (HEFPA). rge.com timed out for every automated fetch, so channel values come from a NYSERDA (NYS Clean Heat) contact page, a 2020 NYSEG/RG&E press release reposted by the Town of Shawangunk, and search-result summaries of rge.com pages where noted.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Rochester Gas and Electric: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin