PECO Energy Company: disconnection notice

Collect

• 10-day termination notice
• account balance
• proof of income
• medical certificate

Steps

1. Call PECO before the termination date and ask for a payment arrangement and whether you qualify for the Customer Assistance Program (CAP).

   PhoneCustomer Assistance Programs (CAP-PIPP, CARES) +1-800-774-7040

2. If you have lost income suddenly, ask about the Matching Energy Assistance Fund (1-800-403-6806) and LIHEAP.

   FormAssistance programs (CAP-PIPP, LIHEAP, MEAF, payment arrangements)

3. If someone in the home is seriously ill, have a licensed physician, physician assistant or nurse practitioner fax or email a medical certificate to PECO.

4. If you cannot agree on a payment arrangement, file an informal complaint with the PA PUC.

More contacts for this issue

Facts you can cite

• Deadline

  Before disconnection, the utility sends a 10-day notice and attempts contact at least three days before the disconnection date. A termination notice is valid for 60 days; termination can occur any time between day 11 and day 60.

  Source: puc.pa.gov, verified 2026-10-12

• Policy

  The PA winter moratorium protects consumers from termination between December 1 and March 31, but service can be terminated in winter without PUC approval if the customer's income is outside the utility's income guidelines.

  Source: puc.pa.gov, verified 2026-10-12

• Policy

  An accepted medical certificate postpones a shutoff for up to 30 days and can be renewed for 30-day periods. If current bills are not paid, the utility does not have to accept more than two renewals. A certificate can restore terminated service within 24 hours if the customer was terminated less than 30 days ago.

  Source: puc.pa.gov, verified 2026-10-12

• Policy

  The utility must offer one payment arrangement and may be required to offer another; the PUC may establish one. The PUC cannot set a payment arrangement on CAP arrears.

  Source: puc.pa.gov, verified 2026-10-12

• Deadline

  From December 1 to March 31, the utility restores service within 24 hours after the customer pays and meets its conditions (seven days if digging is required). The rest of the year, restoration is within three to seven days.

  Source: puc.pa.gov, verified 2026-10-12

• Compensation

  Under CAP-PIPP, eligible customers (at or below 150% of the Federal Poverty Level) pay a percentage of household income as a fixed monthly PECO bill; first-time enrollees may have the total past-due balance forgiven.

  Source: peco.com, verified 2026-10-12

• Policy

  Customers can name a third party (neighbor, friend or family member) to receive copies of late payment and termination notices. The third party is not responsible for the bill.

  Source: puc.pa.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential billing and customer service +1-800-494-4000

2. Supervisor

   Ask the representative for a supervisor. Write down the name and reference number.

3. Written complaint

   FormContact Us online form

   Tell PECO in writing or by phone that the matter is not resolved; it then becomes a dispute and PECO must respond within 30 days.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services. The PUC says customers must contact the utility before filing; an informal complaint is recommended for payment arrangements and billing errors.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Pennsylvania Attorney General.

Watch out

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