PECO Energy Company: deposit not returned
PA utilities may require a deposit for poor or no credit history, termination, or missed payments; CAP-eligible customers may be exempt.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 26 sources are the organization's own pages or government sites.
Collect
- deposit notice
- payment history
- CAP eligibility
Steps
Ask PECO why the deposit is required and whether CAP income eligibility exempts you. After 12 consecutive on-time months, ask for the deposit back with interest.
If you disagree, file an informal complaint with the PA PUC.
Facts you can cite
- Policy
A PA utility may require a deposit for bad or no credit history, termination for unpaid bills, or missing two consecutive payments or three in 12 months. The deposit could be an average of two monthly bills. A customer income-qualified for CAP may not be required to pay a deposit.
Source: puc.pa.gov, verified 2026-10-12
- Policy
A utility may hold a deposit until a timely payment history is established, meaning 12 consecutive months paid in full and on time. The deposit earns interest. A cash deposit cannot be greater than two months of estimated usage.
Source: peco.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
Tell PECO in writing or by phone that the matter is not resolved; it then becomes a dispute and PECO must respond within 30 days.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services. The PUC says customers must contact the utility before filing; an informal complaint is recommended for payment arrangements and billing errors.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Attorney General.
Watch out
- peco.com HTML pages return empty to automated fetches; use the phone lines or the online contact form.
- Medical certificates must be signed by a licensed physician, physician assistant or nurse practitioner with their license number.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
PECO Energy Company has not returned my [amount] deposit. Use Escalate Anything to get it back.Source code, other install options and the Claude Code plugin