PECO Energy Company
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 26 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorDispute the bill with PECO first; if unresolved, file an informal complaint with the PA PUC and keep paying current bills.
- Disconnection noticeAsk PECO for a payment arrangement and CAP; submit a medical certificate if someone is seriously ill; low-income customers are protected from December 1 to March 31.
- Outage creditReport outages and downed lines to PECO by phone or online.
- Deposit not returnedPA utilities may require a deposit for poor or no credit history, termination, or missed payments; CAP-eligible customers may be exempt.
Contacts (7)
Phone
- Residential billing and customer service
Hours: Representatives 7 a.m.-7 p.m.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: peco.com, verified 2026-10-12
- Report an outage or a gas or electric emergency (leave the area first)
Hours: 24/7
Use for: Outage credit
Source: peco.com, verified 2026-10-12
- Report a gas-only emergency
Hours: 24/7
Source: peco.com, verified 2026-10-12
- Customer Assistance Programs (CAP-PIPP, CARES)
Hours: Representatives 7 a.m.-7 p.m.
Use for: Disconnection notice
Source: peco.com, verified 2026-10-12
Online forms
- Report an outage online
Use for: Outage credit
Source: puc.pa.gov, verified 2026-10-12
- Contact Us online form
PECO says not to report gas or electric emergencies by email or online request.
Use for: Billing error, Poor service or broken promise
Source: peco.com, verified 2026-10-12
- Assistance programs (CAP-PIPP, LIHEAP, MEAF, payment arrangements)
Use for: Disconnection notice
Source: peco.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
Tell PECO in writing or by phone that the matter is not resolved; it then becomes a dispute and PECO must respond within 30 days.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services. The PUC says customers must contact the utility before filing; an informal complaint is recommended for payment arrangements and billing errors.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Attorney General.
Known blockers
- peco.com HTML pages return empty to automated fetches; use the phone lines or the online contact form.
- Medical certificates must be signed by a licensed physician, physician assistant or nurse practitioner with their license number.
Scam warnings
Official domains
peco.com
Real links and emails from PECO Energy Company end in one of these.
PECO Energy Company will never ask you for
PECO representatives will never call customers for bill payment in cash or by prepaid credit card.
Source: peco.com, verified 2026-10-12
When customers pay PECO by phone, they enter the payment information themselves in a secure system. PECO says not to give card or banking information to a live customer service agent.
Source: peco.com, verified 2026-10-12
Known scams
Scammers spoof the Caller ID so that a call appears to come from a PECO phone number.
Source: peco.com, verified 2026-10-12
Scammers send text messages ("smishing") that try to get customers to give personal and financial information.
Source: peco.com, verified 2026-10-12
People pose as PECO utility workers, sometimes with fake badges, to get account information or access to the home. Real PECO employees and contractors carry ID badges with their name, photograph and identification number.
Source: peco.com, verified 2026-10-12
Report phishing
- Report a suspicious call, text, email or visit claiming to be from PECO (customer service)
Source: peco.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric and natural gas utility in southeastern Pennsylvania. Regulated by the Pennsylvania Public Utility Commission (PUC), which requires customers to contact the utility first. peco.com HTML pages return empty to automated fetches; values below come from the PECO Customer Handbook PDF, peco.com search results and PA PUC pages. Termination rules are from the PA PUC.
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