Orkin
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.
Get help with (2)
- Cancellation problemCancel through your local branch or Orkin customer service, and stop AutoPay at least one day before the next due date. Orkin does not publish a notice period or cancellation fee online; check your service agreement.
- Refund requestOrkin advertises free return visits between treatments and a 30-day money back guarantee, but does not publish the guarantee conditions. Ask for a return visit first, then ask for the refund in writing.
Contacts (6)
Phone
- Orkin Customer Service ("Got a question, comment, compliment or concern")
Use for: Billing error, Poor service or broken promise, Refund request, Cancellation problem
Source: orkin.com, verified 2026-10-13
- Customer service number given in Orkin's answer about cancelling a plan
The answer says "You can either reach out to your local branch or our customer service number directly at 877-676-7537." The Q&A page is undated.
Use for: Cancellation problem
Source: orkin.com, verified 2026-10-13
- Toll-free number in the site header (quotes; AutoPay sign-up with a representative)
Hours: 24/7 ("We are here for you 24 hours a day, 7 days a week.")
The AutoPay page says to call this toll-free number and speak with an Orkin representative to sign up for AutoPay.
Use for: Billing error
Source: orkin.com, verified 2026-10-13
Online tools and accounts
- Orkin customer portal (pay bill, schedule service, manage account) Sign-in required
New accounts can be created at orkin.com/create-account.
Use for: Billing error
Source: orkin.com, verified 2026-10-13
- Written dispute notice under the orkin.com Terms of Use
The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.
Use for: Billing error, Poor service or broken promise, Refund request
Source: orkin.com, verified 2026-10-13
In person
- Your local Orkin branch (find the branch phone number at https://www.orkin.com/locations)Local Orkin branch office
The FAQ says you can find your local branch's phone number at orkin.com/locations. Orkin's cancellation answer names the local branch as one way to cancel.
Use for: Cancellation problem, Billing error, Poor service or broken promise
Source: orkin.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Written notice starts the 60-day informal resolution period in the Terms of Use.
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
The Terms of Use say you keep your Electronic Funds Transfer Act rights to stop AutoPay payments by contacting your bank. For card charges, use a billing-error dispute.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Small claims court
The orkin.com Terms of Use require individual arbitration and bar class actions, but say "You and we also have the right to bring qualifying claims in small claims court." No arbitration opt-out window is stated. The Terms say they do not amend other agreements, so check the signed service agreement for its own dispute clause.
Known blockers
- The residential service agreement (term, renewal, cancellation notice and fees) is not published online; the person must find their signed copy.
- orkin.com lists no email address, chat or web form for existing customers; contact is by phone or the local branch.
- The customer portal needs sign-in.
Scam warnings
Official domains
orkin.comrollins.com
Real links and emails from Orkin end in one of these.
For the whole industry, read Home security and pest control — how complaints work.
More facts
- Policy
Orkin says termites "require a separate contract" from general pest control, that a termite agreement should include an initial inspection, treatment and annual inspections, and that "Most homeowner's insurance policies do not cover termite damage."
Source: orkin.com, verified 2026-10-13
Verification notes
Pest and termite control. Orkin says "Orkin is a subsidiary of Rollins, Inc. (NYSE: ROL)". orkin.com shows several phone numbers for different purposes: 866-949-6097 (customer service on the contact page and FAQ), 877-676-7537 (in Orkin's answer about cancelling a plan), 877-819-5061 (header, quotes and AutoPay sign-up) and 1-800-800-ORKIN (AutoPay changes in the Terms of Use). Orkin does not publish its residential service agreement, cancellation notice period, early termination charges, termite renewal terms or any 3-business-day cancellation notice online. The website Terms of Use use web-term@rollins.com for dispute notices. No Orkin page about scams or impersonation was found.
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