{"id":"orkin","page":"https://escalate.alexgaoth.com/#/c/orkin","html":"https://escalate.alexgaoth.com/c/orkin/","generated":"2026-10-15","company":{"id":"orkin","name":"Orkin","aliases":["orkin pest control","orkin llc","orkin exterminating"],"sector":"home_services","parent":"Rollins, Inc.","website":"https://www.orkin.com","account_url":"https://www.orkin.com/my-account","official_domains":["orkin.com","rollins.com"],"regulators":["ftc"],"notes":"Pest and termite control. Orkin says \"Orkin is a subsidiary of Rollins, Inc. (NYSE: ROL)\". orkin.com shows several phone numbers for different purposes: 866-949-6097 (customer service on the contact page and FAQ), 877-676-7537 (in Orkin's answer about cancelling a plan), 877-819-5061 (header, quotes and AutoPay sign-up) and 1-800-800-ORKIN (AutoPay changes in the Terms of Use). Orkin does not publish its residential service agreement, cancellation notice period, early termination charges, termite renewal terms or any 3-business-day cancellation notice online. The website Terms of Use use web-term@rollins.com for dispute notices. No Orkin page about scams or impersonation was found.","channels":[{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"},{"id":"cancellation-phone","type":"phone","label":"Customer service number given in Orkin's answer about cancelling a plan","value":"+1-877-676-7537","purposes":["cancel_service"],"notes":"The answer says \"You can either reach out to your local branch or our customer service number directly at 877-676-7537.\" The Q&A page is undated.","source":"https://www.orkin.com/ask-orkin/im-transferring-out-of-state-how-do-i-cancel-my-plan","last_verified":"2026-10-13"},{"id":"toll-free-sales-phone","type":"phone","label":"Toll-free number in the site header (quotes; AutoPay sign-up with a representative)","value":"+1-877-819-5061","hours":"24/7 (\"We are here for you 24 hours a day, 7 days a week.\")","purposes":["billing_error"],"notes":"The AutoPay page says to call this toll-free number and speak with an Orkin representative to sign up for AutoPay.","source":"https://www.orkin.com/autopay","last_verified":"2026-10-13"},{"id":"local-branch","type":"in_person","label":"Your local Orkin branch (find the branch phone number at https://www.orkin.com/locations)","value":"Local Orkin branch office","purposes":["cancel_service","billing_error","poor_service"],"notes":"The FAQ says you can find your local branch's phone number at orkin.com/locations. Orkin's cancellation answer names the local branch as one way to cancel.","source":"https://www.orkin.com/about/faq","last_verified":"2026-10-13"},{"id":"my-account","type":"portal","label":"Orkin customer portal (pay bill, schedule service, manage account)","value":"https://www.orkin.com/my-account","purposes":["billing_error"],"access":"login","notes":"New accounts can be created at orkin.com/create-account.","source":"https://www.orkin.com/about/faq","last_verified":"2026-10-13"},{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"dispute-notice-email","note":"Written notice starts the 60-day informal resolution period in the Terms of Use."},{"rung":"payment_dispute","note":"The Terms of Use say you keep your Electronic Funds Transfer Act rights to stop AutoPay payments by contacting your bank. For card charges, use a billing-error dispute."},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"small_claims","note":"The orkin.com Terms of Use require individual arbitration and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms say they do not amend other agreements, so check the signed service agreement for its own dispute clause."}],"playbooks":[{"issue":"cancel_service","summary":"Cancel through your local branch or Orkin customer service, and stop AutoPay at least one day before the next due date. Orkin does not publish a notice period or cancellation fee online; check your service agreement.","evidence":["service agreement","date of the cancellation call with the representative's name","written confirmation of cancellation","AutoPay details","bank or card statements"],"steps":[{"do":"Read your signed service agreement for its term, renewal, cancellation notice and any early-cancellation charge. Orkin does not publish these terms online."},{"do":"Call your local branch or the customer service number Orkin gives for cancellations. Ask for written confirmation of the cancellation date.","channel":"cancellation-phone"},{"do":"Ask Orkin to stop AutoPay at least one day before the next due date (the Terms of Use name 1-800-800-ORKIN for this). You can also tell your bank to stop the payments."},{"do":"If Orkin charges you after cancellation, send a written dispute to the Terms of Use notice address, then dispute the charge with your bank or card issuer.","channel":"dispute-notice-email"},{"do":"If it is still not resolved, complain to your state attorney general and the FTC.","regulator":"ftc"}],"facts":[{"kind":"contact","claim":"Asked how to cancel a plan before moving out of state, Orkin answered \"You can either reach out to your local branch or our customer service number directly at 877-676-7537.\"","issues":["cancel_service"],"source":"https://www.orkin.com/ask-orkin/im-transferring-out-of-state-how-do-i-cancel-my-plan","last_verified":"2026-10-13"},{"kind":"deadline","claim":"To change or discontinue AutoPay, the Terms of Use say \"you can contact us at 1-800-800-ORKIN one day prior to your next due date\", and \"We will not initiate further transfers or charges after you have cancelled AutoPay\" once Orkin has had a reasonable period of time to process the request.","issues":["cancel_service","billing_error"],"source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Use say \"You are not waiving any of your rights under the Electronic Funds Transfer Act\" to stop AutoPay payments by contacting your financial institution directly.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Orkin advertises free return visits between treatments and a 30-day money back guarantee, but does not publish the guarantee conditions. Ask for a return visit first, then ask for the refund in writing.","evidence":["service agreement","service dates and invoices","photos of pest activity with dates","notes of calls and return visits"],"steps":[{"do":"If pests come back between treatments, ask your branch or customer service for a return visit at no extra charge. Write down the dates.","channel":"customer-service-phone"},{"do":"If you are still not satisfied, ask for a refund under Orkin's 30-day money back guarantee as soon as possible. Ask Orkin to state the guarantee conditions in writing.","channel":"customer-service-phone"},{"do":"If Orkin refuses, send a written dispute with your evidence.","channel":"dispute-notice-email"}],"facts":[{"kind":"policy","claim":"Orkin's About page says \"With off-schedule return visits and a 30-day money back guarantee\". The page does not state what is refunded, the conditions, or from which date the 30 days run.","issues":["refund_request"],"source":"https://www.orkin.com/about","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Orkin FAQ says of the Orkin Guarantee: \"Your satisfaction is our goal. If you aren't completely satisfied, we will work with you until you are.\" and \"If pests return between treatments, your Orkin Pro will return at no extra charge.\"","issues":["refund_request","poor_service"],"source":"https://www.orkin.com/about/faq","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"Orkin's website Terms of Use (effective April 2024) require individual arbitration of disputes and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms are governed by Georgia law, say they \"apply only to the Website and the associated products and services we offer\", and say they do not amend other agreements with Orkin.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"},{"kind":"policy","claim":"Orkin says termites \"require a separate contract\" from general pest control, that a termite agreement should include an initial inspection, treatment and annual inspections, and that \"Most homeowner's insurance policies do not cover termite damage.\"","issues":["warranty_claim"],"source":"https://www.orkin.com/pests/termites/termite-control-methods/termite-service-agreements","last_verified":"2026-10-13"}],"known_blockers":["The residential service agreement (term, renewal, cancellation notice and fees) is not published online; the person must find their signed copy.","orkin.com lists no email address, chat or web form for existing customers; contact is by phone or the local branch.","The customer portal needs sign-in."]},"playbooks":{"cancel_service":{"company":{"id":"orkin","name":"Orkin","sector":"home_services","website":"https://www.orkin.com","account_url":"https://www.orkin.com/my-account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel through your local branch or Orkin customer service, and stop AutoPay at least one day before the next due date. Orkin does not publish a notice period or cancellation fee online; check your service agreement.","evidence":["service agreement","date of the cancellation call with the representative's name","written confirmation of cancellation","AutoPay details","bank or card statements"],"steps":[{"do":"Read your signed service agreement for its term, renewal, cancellation notice and any early-cancellation charge. Orkin does not publish these terms online."},{"do":"Call your local branch or the customer service number Orkin gives for cancellations. Ask for written confirmation of the cancellation date.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer service number given in Orkin's answer about cancelling a plan","value":"+1-877-676-7537","purposes":["cancel_service"],"notes":"The answer says \"You can either reach out to your local branch or our customer service number directly at 877-676-7537.\" The Q&A page is undated.","source":"https://www.orkin.com/ask-orkin/im-transferring-out-of-state-how-do-i-cancel-my-plan","last_verified":"2026-10-13"}},{"do":"Ask Orkin to stop AutoPay at least one day before the next due date (the Terms of Use name 1-800-800-ORKIN for this). You can also tell your bank to stop the payments."},{"do":"If Orkin charges you after cancellation, send a written dispute to the Terms of Use notice address, then dispute the charge with your bank or card issuer.","channel":{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}},{"do":"If it is still not resolved, complain to your state attorney general and the FTC.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"},{"id":"cancellation-phone","type":"phone","label":"Customer service number given in Orkin's answer about cancelling a plan","value":"+1-877-676-7537","purposes":["cancel_service"],"notes":"The answer says \"You can either reach out to your local branch or our customer service number directly at 877-676-7537.\" The Q&A page is undated.","source":"https://www.orkin.com/ask-orkin/im-transferring-out-of-state-how-do-i-cancel-my-plan","last_verified":"2026-10-13"},{"id":"local-branch","type":"in_person","label":"Your local Orkin branch (find the branch phone number at https://www.orkin.com/locations)","value":"Local Orkin branch office","purposes":["cancel_service","billing_error","poor_service"],"notes":"The FAQ says you can find your local branch's phone number at orkin.com/locations. Orkin's cancellation answer names the local branch as one way to cancel.","source":"https://www.orkin.com/about/faq","last_verified":"2026-10-13"}],"facts":[{"kind":"contact","claim":"Asked how to cancel a plan before moving out of state, Orkin answered \"You can either reach out to your local branch or our customer service number directly at 877-676-7537.\"","issues":["cancel_service"],"source":"https://www.orkin.com/ask-orkin/im-transferring-out-of-state-how-do-i-cancel-my-plan","last_verified":"2026-10-13"},{"kind":"deadline","claim":"To change or discontinue AutoPay, the Terms of Use say \"you can contact us at 1-800-800-ORKIN one day prior to your next due date\", and \"We will not initiate further transfers or charges after you have cancelled AutoPay\" once Orkin has had a reasonable period of time to process the request.","issues":["cancel_service","billing_error"],"source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Use say \"You are not waiving any of your rights under the Electronic Funds Transfer Act\" to stop AutoPay payments by contacting your financial institution directly.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"},{"kind":"policy","claim":"Orkin's website Terms of Use (effective April 2024) require individual arbitration of disputes and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms are governed by Georgia law, say they \"apply only to the Website and the associated products and services we offer\", and say they do not amend other agreements with Orkin.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"limit","claim":"The definition excludes sales after the buyer visits the seller's permanent retail store, sales conducted entirely by mail or telephone with no other prior contact, buyer-initiated emergency sales where the buyer gives a handwritten, dated, signed waiver, home repair or maintenance the buyer asked for (extra goods or services sold during that visit are still covered), and sales of real property, insurance and certain securities.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The seller must give a completed receipt or contract that states, near the buyer's signature, in bold type of at least 10 points: \"You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.\" A business day is any calendar day except Sunday and federal holidays, so Saturdays count.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"The seller must give the buyer two copies of a \"NOTICE OF CANCELLATION\" form and must tell the buyer orally, at the time the buyer signs, about the right to cancel. The seller may not misrepresent the buyer's right to cancel.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Under the notice of cancellation form, if the seller does not pick up the goods within 20 days of the buyer's notice of cancellation, the buyer may keep or dispose of them without further obligation.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"To cancel, sign and date one copy of the cancellation form and mail it to the address given, postmarked before midnight of the third business day. If the seller gave no form, write a cancellation letter postmarked within three business days. The FTC suggests certified mail with a return receipt and keeping a copy. No reason is needed.","issues":["cancel_service"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"limit","claim":"The rule does not apply to sellers of automobiles at auctions, tent sales or other temporary locations when the seller has a permanent place of business, or to sellers of arts or crafts at fairs or similar places.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.3","last_verified":"2026-10-13"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Written notice starts the 60-day informal resolution period in the Terms of Use.","channel":{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"The Terms of Use say you keep your Electronic Funds Transfer Act rights to stop AutoPay payments by contacting your bank. For card charges, use a billing-error dispute.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"small_claims","note":"The orkin.com Terms of Use require individual arbitration and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms say they do not amend other agreements, so check the signed service agreement for its own dispute clause."}],"known_blockers":["The residential service agreement (term, renewal, cancellation notice and fees) is not published online; the person must find their signed copy.","orkin.com lists no email address, chat or web form for existing customers; contact is by phone or the local branch.","The customer portal needs sign-in."],"security":{"official_domains":["orkin.com","rollins.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Pest and termite control. Orkin says \"Orkin is a subsidiary of Rollins, Inc. (NYSE: ROL)\". orkin.com shows several phone numbers for different purposes: 866-949-6097 (customer service on the contact page and FAQ), 877-676-7537 (in Orkin's answer about cancelling a plan), 877-819-5061 (header, quotes and AutoPay sign-up) and 1-800-800-ORKIN (AutoPay changes in the Terms of Use). Orkin does not publish its residential service agreement, cancellation notice period, early termination charges, termite renewal terms or any 3-business-day cancellation notice online. The website Terms of Use use web-term@rollins.com for dispute notices. No Orkin page about scams or impersonation was found.","warnings":[]},"refund_request":{"company":{"id":"orkin","name":"Orkin","sector":"home_services","website":"https://www.orkin.com","account_url":"https://www.orkin.com/my-account"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Orkin advertises free return visits between treatments and a 30-day money back guarantee, but does not publish the guarantee conditions. Ask for a return visit first, then ask for the refund in writing.","evidence":["service agreement","service dates and invoices","photos of pest activity with dates","notes of calls and return visits"],"steps":[{"do":"If pests come back between treatments, ask your branch or customer service for a return visit at no extra charge. Write down the dates.","channel":{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"}},{"do":"If you are still not satisfied, ask for a refund under Orkin's 30-day money back guarantee as soon as possible. Ask Orkin to state the guarantee conditions in writing.","channel":{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"}},{"do":"If Orkin refuses, send a written dispute with your evidence.","channel":{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"},{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Orkin's About page says \"With off-schedule return visits and a 30-day money back guarantee\". The page does not state what is refunded, the conditions, or from which date the 30 days run.","issues":["refund_request"],"source":"https://www.orkin.com/about","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Orkin FAQ says of the Orkin Guarantee: \"Your satisfaction is our goal. If you aren't completely satisfied, we will work with you until you are.\" and \"If pests return between treatments, your Orkin Pro will return at no extra charge.\"","issues":["refund_request","poor_service"],"source":"https://www.orkin.com/about/faq","last_verified":"2026-10-13"},{"kind":"policy","claim":"Orkin's website Terms of Use (effective April 2024) require individual arbitration of disputes and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms are governed by Georgia law, say they \"apply only to the Website and the associated products and services we offer\", and say they do not amend other agreements with Orkin.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points_omitted":6,"points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Written notice starts the 60-day informal resolution period in the Terms of Use.","channel":{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"The Terms of Use say you keep your Electronic Funds Transfer Act rights to stop AutoPay payments by contacting your bank. For card charges, use a billing-error dispute.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"small_claims","note":"The orkin.com Terms of Use require individual arbitration and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms say they do not amend other agreements, so check the signed service agreement for its own dispute clause."}],"known_blockers":["The residential service agreement (term, renewal, cancellation notice and fees) is not published online; the person must find their signed copy.","orkin.com lists no email address, chat or web form for existing customers; contact is by phone or the local branch.","The customer portal needs sign-in."],"security":{"official_domains":["orkin.com","rollins.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Pest and termite control. Orkin says \"Orkin is a subsidiary of Rollins, Inc. (NYSE: ROL)\". orkin.com shows several phone numbers for different purposes: 866-949-6097 (customer service on the contact page and FAQ), 877-676-7537 (in Orkin's answer about cancelling a plan), 877-819-5061 (header, quotes and AutoPay sign-up) and 1-800-800-ORKIN (AutoPay changes in the Terms of Use). Orkin does not publish its residential service agreement, cancellation notice period, early termination charges, termite renewal terms or any 3-business-day cancellation notice online. The website Terms of Use use web-term@rollins.com for dispute notices. No Orkin page about scams or impersonation was found.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Orkin Customer Service (\"Got a question, comment, compliment or concern\")","value":"+1-866-949-6097","purposes":["billing_error","poor_service","refund_request","cancel_service"],"source":"https://www.orkin.com/contact","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Written notice starts the 60-day informal resolution period in the Terms of Use.","channel":{"id":"dispute-notice-email","type":"email","label":"Written dispute notice under the orkin.com Terms of Use","value":"web-term@rollins.com","purposes":["billing_error","poor_service","refund_request"],"notes":"The Terms of Use (effective April 2024) say to notify this address in writing of a dispute, and that both sides will try in good faith to resolve it during the 60 days after the notice is received. A letter to start arbitration must also go to this address at least five days before the arbitration is filed.","source":"https://www.orkin.com/terms-of-use","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"The Terms of Use say you keep your Electronic Funds Transfer Act rights to stop AutoPay payments by contacting your bank. For card charges, use a billing-error dispute.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"small_claims","note":"The orkin.com Terms of Use require individual arbitration and bar class actions, but say \"You and we also have the right to bring qualifying claims in small claims court.\" No arbitration opt-out window is stated. The Terms say they do not amend other agreements, so check the signed service agreement for its own dispute clause."}],"security":{"official_domains":["orkin.com","rollins.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"home_services","title":"Home security and pest control — how complaints work","last_verified":"2026-10-13","file":"guides/home_services.md","page":"https://escalate.alexgaoth.com/#/guides/home_services"}}