Oncor Electric Delivery: outage credit

Report the outage to Oncor; the retail provider cannot restore power.

CCredibility C · last verified 2026-10-12 · 69% official or government sources · 1 from search snippets or archives

What does this mean?

Grade C (use with care: check the source of each value before relying on it). 69% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Oncor Electric Delivery contacts Open in the interactive directory JSON

Collect

service address
ESI ID
outage start time

Steps

Call Oncor's outage line to report the outage or a downed line.
PhoneOutages and emergencies (residential and small business) +1-888-313-4747
If someone at home depends on electric medical equipment, ask the retail provider for the Critical Care or Chronic Condition application. The TDU (Oncor) processes it and decides eligibility.

Facts you can cite

Contact
Texas retail providers list Oncor's outage and emergency line as 1-888-313-4747, available 24 hours a day, 7 days a week.
Source: reliant.com, verified 2026-10-12
Process
The customer gets the Critical Care or Chronic Condition application from the REP; the local TDU processes it, decides eligibility and sends renewal applications. Critical Care designation lasts two years.
Source: txu.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneOutages and emergencies (residential and small business) +1-888-313-4747
For outages, meters and wires. Billing issues go to the retail electric provider.
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Public Utility Commission of Texas.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

oncor.com timed out on every automated request on 2026-10-12. The outage number comes from Texas retail providers' published documents.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Oncor Electric Delivery service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin