Oncor Electric Delivery: billing error
Ask the retail provider to request a meter test from Oncor if you think the meter is wrong.
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 69% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- bills
- meter readings
- ESI ID
Steps
Ask your retail electric provider to request a meter test from Oncor. You may also request it yourself.
Dispute the bill amount with the retail provider; complain to the PUCT if it is not resolved.
Facts you can cite
- Fee
A customer may request a meter test, and the REP may request it from the TDU. If tested more than once in four years and the meter works properly, the customer may be charged the TDU's approved fee.
Source: txu.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
For outages, meters and wires. Billing issues go to the retail electric provider.
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- oncor.com timed out on every automated request on 2026-10-12. The outage number comes from Texas retail providers' published documents.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Oncor Electric Delivery charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin