Oncor Electric Delivery
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 69% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Get help with (2)
- Outage creditReport the outage to Oncor; the retail provider cannot restore power.
- Billing errorAsk the retail provider to request a meter test from Oncor if you think the meter is wrong.
Contacts (1)
Phone
- Outages and emergencies (residential and small business)
Hours: 24/7
Use for: Outage credit
Source: txu.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
For outages, meters and wires. Billing issues go to the retail electric provider.
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- oncor.com timed out on every automated request on 2026-10-12. The outage number comes from Texas retail providers' published documents.
Scam warnings
Official domains
oncor.com
Real links and emails from Oncor Electric Delivery end in one of these.
Oncor Electric Delivery will never ask you for
No Oncor employee will ever come to a customer's home to collect a payment, or ask by phone, text, in person or online for credit card information.
Source: oncor.com, verified 2026-10-12
Oncor will never ask to collect money to avoid service disconnection or shutoff. Oncor representatives do not need to enter a customer's home for any reason.
Source: oncor.com, verified 2026-10-12
Oncor will never ask customers to pay with a prepaid debit card, gift card, any form of cryptocurrency or a third-party digital payment app.
Source: oncor.com, verified 2026-10-12
Known scams
Impostors pose as Oncor employees to collect money or credit card information and imply that electric service will be disconnected if the customer does not pay. Oncor delivers electricity but does not sell it to customers directly.
Source: oncor.com, verified 2026-10-12
Scammers tell the customer to buy a prepaid debit card for immediate bill payment, then ask for the card's number when the customer calls back.
Source: oncor.com, verified 2026-10-12
Scammers ask for payment in cryptocurrency such as Bitcoin.
Source: oncor.com, verified 2026-10-12
Door-to-door impostors say they are responding to reports of scammers in the neighborhood or doing unscheduled work that requires payment, such as a new meter or meter upgrade paid in cash or with a prepaid debit card.
Source: oncor.com, verified 2026-10-12
Scammers use fraudulent phone numbers or websites that appear in internet search results.
Source: oncor.com, verified 2026-10-12
Report phishing
- Confirm the identity of someone who claims to work for Oncor (general inquiries)
Hours: Monday to Friday, 8 a.m. to 6 p.m. Central Time
Source: oncor.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Transmission and distribution utility (TDU) in the Texas competitive market. Oncor owns the poles, wires and meters and handles outages, meter tests and connections; it does not bill residential customers. Billing, payment plans and disconnection notices come from the customer's retail electric provider (REP), so billing complaints go to the REP. Regulated by the Public Utility Commission of Texas.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Oncor Electric Delivery: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin