Nordstrom: refund request

Collect

• receipt or order number
• the item with tags and packaging

Steps

1. Start the return online (Make a Return) for a prepaid label, or take the item to any Nordstrom store register.

   OnlineMake a Return (start an online return; prepaid label by email) Sign-in required

2. Fine jewelry must go to a Nordstrom store with a Fine Jewelry department; it cannot be returned by mail.

3. For a third-party seller item, check the return-by date in your order history and return it unworn, undamaged, unaltered and with the original tags.

4. If the refund does not arrive, call Customer Service with the order number.

   PhoneNordstrom U.S. Customer Service (orders, returns, account questions) +1-888-282-6060

5. If Nordstrom refuses a refund you are owed, dispute the charge with your card issuer.

More contacts for this issue

Facts you can cite

• Policy

  "We handle returns on a case-by-case basis with the ultimate goal of making our customers happy." The policy also says "There are no time limits for returns or exchanges" and "From time to time we may not accept a return."

  Source: nordstrom.com, verified 2026-10-13

• Policy

  Exceptions: "Gift cards can't be returned"; fine jewelry cannot be returned by mail; special-occasion and designer items need all packaging and tags attached; car seats and bases only in original, unopened boxes; Watchfinder & Co. pre-owned items are ineligible for refund or exchange.

  Source: nordstrom.com, verified 2026-10-13

• Process

  Refunds go to the tender used for the purchase. In-store returns: "Refunds can be expected in 3-5 business days." Mailed returns are processed in 8-12 business days, then refunds take 3-5 business days. Returns are free, but "we cannot refund shipping charges."

  Source: nordstrom.com, verified 2026-10-13

• Policy

  Without a record of sale, a refund may require personal identification and is issued as a Nordstrom gift card at the current price.

  Source: nordstrom.com, verified 2026-10-13

• Deadline

  Third-party seller purchases get a full refund only if returned by the seller's return-by date shown in order history; Nordstrom says to allow 10-14 business days to process these returns.

  Source: nordstrom.com, verified 2026-10-13

Rules in force

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneNordstrom U.S. Customer Service (orders, returns, account questions) +1-888-282-6060

2. Supervisor

3. Written complaint

   OnlineMake a Return (start an online return; prepaid label by email) Sign-in required

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Watch out

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