Nordstrom
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.
Get help with (4)
- Refund requestNordstrom handles returns case by case and states no time limit; refunds go to the original payment method.
- Price dropped after purchaseAsk within 10 days of purchase or shipment when Nordstrom lowers the price of a full-price item; no competitor price matching.
- Lost packageReport missing items or shipments in your account within 30 days of the ship date.
- Warranty claimWarranties come from the manufacturer; Nordstrom customer care answers warranty questions.
Contacts (6)
Phone
- Nordstrom U.S. Customer Service (orders, returns, account questions)
Hours: 24/7 ("We're Here 24/7 - call or chat with us online")
Use for: Refund request, Price dropped after purchase, Lost package, Item arrived damaged or defective, Warranty claim, Billing error
Source: nordstrom.com, verified 2026-10-13
- Nordstrom Credit Services
Use for: Billing error, Unauthorized charge
Source: nordstrom.com, verified 2026-10-13
Chat
- Nordstrom Customer Service page (online chat and self-service links)
Hours: 24/7
Use for: Refund request, Price dropped after purchase, Lost package, Item arrived damaged or defective
Source: nordstrom.com, verified 2026-10-13
Online forms
- Request a Price Adjustment Sign-in required
Use for: Price dropped after purchase
Source: nordstrom.com, verified 2026-10-13
Online tools and accounts
- Make a Return (start an online return; prepaid label by email) Sign-in required
No printer is needed; show the QR code at an eligible USPS or FedEx location, or return at any store register.
Use for: Refund request, Item arrived damaged or defective
Source: nordstrom.com, verified 2026-10-13
- Order Status (report an order issue, cancel an order while it is still processing)
Use for: Lost package, Late delivery or service guarantee
Source: nordstrom.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public complaint
RegulatorBetter Business Bureau
Known blockers
- Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup).
Scam warnings
Official domains
nordstrom.com
Real links and emails from Nordstrom end in one of these.
Known scams
Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. "Nordstrom does not solicit charitable donations in this way, or sponsor these websites."
Source: nordstrom.com, verified 2026-10-13
Report phishing
- Forward a potentially fraudulent website or email that uses Nordstrom's name
Use for: Fraud or scam
Source: nordstrom.com, verified 2026-10-13
- Call Nordstrom about a potentially fraudulent website or email
Use for: Fraud or scam
Source: nordstrom.com, verified 2026-10-13
For the whole industry, read Retail and online shopping — how complaints work.
Verification notes
Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. Nordstrom Rack has a separate return policy on the Nordstrom Rack site; Nordstrom's return policy page does not state it, so this file does not cover Rack purchases. Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.
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