{"id":"nordstrom","page":"https://escalate.alexgaoth.com/#/c/nordstrom","html":"https://escalate.alexgaoth.com/c/nordstrom/","generated":"2026-10-15","company":{"id":"nordstrom","name":"Nordstrom","aliases":["nordstrom.com","nordstrom inc","nordstrom local"],"sector":"retail","website":"https://www.nordstrom.com","account_url":"https://www.nordstrom.com/my-account/order-lookup","official_domains":["nordstrom.com"],"security":{"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"regulators":["ftc"],"notes":"Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. Nordstrom Rack has a separate return policy on the Nordstrom Rack site; Nordstrom's return policy page does not state it, so this file does not cover Rack purchases. Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.","channels":[{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"customer-service-chat","type":"chat","label":"Nordstrom Customer Service page (online chat and self-service links)","value":"https://www.nordstrom.com/browse/customer-service","hours":"24/7","purposes":["refund_request","price_adjustment","lost_package","damaged_item"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"make-a-return","type":"portal","label":"Make a Return (start an online return; prepaid label by email)","value":"https://www.nordstrom.com/my-account/blank-return","purposes":["refund_request","damaged_item"],"access":"login","notes":"No printer is needed; show the QR code at an eligible USPS or FedEx location, or return at any store register.","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"price-adjustment-request","type":"web_form","label":"Request a Price Adjustment","value":"https://www.nordstrom.com/my-account/price-adjustment","purposes":["price_adjustment"],"access":"login","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"order-lookup","type":"portal","label":"Order Status (report an order issue, cancel an order while it is still processing)","value":"https://www.nordstrom.com/my-account/order-lookup","purposes":["lost_package","late_delivery"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"credit-services-phone","type":"phone","label":"Nordstrom Credit Services","value":"+1-800-264-6260","purposes":["billing_error","unauthorized_charge"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor"},{"rung":"written_complaint"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Nordstrom handles returns case by case and states no time limit; refunds go to the original payment method.","evidence":["receipt or order number","the item with tags and packaging"],"steps":[{"do":"Start the return online (Make a Return) for a prepaid label, or take the item to any Nordstrom store register.","channel":"make-a-return"},{"do":"Fine jewelry must go to a Nordstrom store with a Fine Jewelry department; it cannot be returned by mail."},{"do":"For a third-party seller item, check the return-by date in your order history and return it unworn, undamaged, unaltered and with the original tags."},{"do":"If the refund does not arrive, call Customer Service with the order number.","channel":"customer-service-phone"},{"do":"If Nordstrom refuses a refund you are owed, dispute the charge with your card issuer."}],"facts":[{"kind":"policy","claim":"\"We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.\" The policy also says \"There are no time limits for returns or exchanges\" and \"From time to time we may not accept a return.\"","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Exceptions: \"Gift cards can't be returned\"; fine jewelry cannot be returned by mail; special-occasion and designer items need all packaging and tags attached; car seats and bases only in original, unopened boxes; Watchfinder & Co. pre-owned items are ineligible for refund or exchange.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"process","claim":"Refunds go to the tender used for the purchase. In-store returns: \"Refunds can be expected in 3-5 business days.\" Mailed returns are processed in 8-12 business days, then refunds take 3-5 business days. Returns are free, but \"we cannot refund shipping charges.\"","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Without a record of sale, a refund may require personal identification and is issued as a Nordstrom gift card at the current price.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Third-party seller purchases get a full refund only if returned by the seller's return-by date shown in order history; Nordstrom says to allow 10-14 business days to process these returns.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"}]},{"issue":"price_adjustment","summary":"Ask within 10 days of purchase or shipment when Nordstrom lowers the price of a full-price item; no competitor price matching.","evidence":["order number or receipt","the lower price on nordstrom.com","same color and size"],"steps":[{"do":"Submit the Request a Price Adjustment form within 10 days of the in-store purchase or shipment date.","channel":"price-adjustment-request"},{"do":"Or call Customer Service and ask for the adjustment.","channel":"customer-service-phone"}],"facts":[{"kind":"deadline","claim":"Price adjustments must be requested \"within 10 days of your in-store purchase or shipment date\", for items bought at full price that Nordstrom later lowers, while the same color and size are available.","issues":["price_adjustment"],"source":"https://www.nordstrom.com/browse/customer-service/policy/pricing-policy","last_verified":"2026-10-13"},{"kind":"limit","claim":"Not eligible: items originally bought on sale, items from third-party sellers, a second adjustment on the same item, and automated requests from third-party services. \"We don't price match other retailers.\" Approved adjustments are credited to the original form of payment.","issues":["price_adjustment"],"source":"https://www.nordstrom.com/browse/customer-service/policy/pricing-policy","last_verified":"2026-10-13"}]},{"issue":"lost_package","summary":"Report missing items or shipments in your account within 30 days of the ship date.","evidence":["order number","ship date","tracking"],"steps":[{"do":"Within 30 days of the ship date, open the order in your account and report an order issue, or contact Customer Service.","channel":"order-lookup"},{"do":"If Nordstrom does not resolve it, dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"\"If you're missing items or shipments within 30 days of the ship date, visit your account to report an order issue or contact us for help.\"","issues":["lost_package"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},{"issue":"warranty_claim","summary":"Warranties come from the manufacturer; Nordstrom customer care answers warranty questions.","evidence":["order number or receipt","product details"],"steps":[{"do":"Check the manufacturer's warranty, then call Nordstrom customer care with warranty questions.","channel":"customer-service-phone"}],"facts":[{"kind":"policy","claim":"\"Some products may have warranties, and warranty information should be available directly through the manufacturer.\" Nordstrom lists 1.888.282.6060 for warranty questions.","issues":["warranty_claim"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]}],"known_blockers":["Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup)."]},"playbooks":{"refund_request":{"company":{"id":"nordstrom","name":"Nordstrom","sector":"retail","website":"https://www.nordstrom.com","account_url":"https://www.nordstrom.com/my-account/order-lookup"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Nordstrom handles returns case by case and states no time limit; refunds go to the original payment method.","evidence":["receipt or order number","the item with tags and packaging"],"steps":[{"do":"Start the return online (Make a Return) for a prepaid label, or take the item to any Nordstrom store register.","channel":{"id":"make-a-return","type":"portal","label":"Make a Return (start an online return; prepaid label by email)","value":"https://www.nordstrom.com/my-account/blank-return","purposes":["refund_request","damaged_item"],"access":"login","notes":"No printer is needed; show the QR code at an eligible USPS or FedEx location, or return at any store register.","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"do":"Fine jewelry must go to a Nordstrom store with a Fine Jewelry department; it cannot be returned by mail."},{"do":"For a third-party seller item, check the return-by date in your order history and return it unworn, undamaged, unaltered and with the original tags."},{"do":"If the refund does not arrive, call Customer Service with the order number.","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"do":"If Nordstrom refuses a refund you are owed, dispute the charge with your card issuer."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"customer-service-chat","type":"chat","label":"Nordstrom Customer Service page (online chat and self-service links)","value":"https://www.nordstrom.com/browse/customer-service","hours":"24/7","purposes":["refund_request","price_adjustment","lost_package","damaged_item"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"make-a-return","type":"portal","label":"Make a Return (start an online return; prepaid label by email)","value":"https://www.nordstrom.com/my-account/blank-return","purposes":["refund_request","damaged_item"],"access":"login","notes":"No printer is needed; show the QR code at an eligible USPS or FedEx location, or return at any store register.","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.\" The policy also says \"There are no time limits for returns or exchanges\" and \"From time to time we may not accept a return.\"","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Exceptions: \"Gift cards can't be returned\"; fine jewelry cannot be returned by mail; special-occasion and designer items need all packaging and tags attached; car seats and bases only in original, unopened boxes; Watchfinder & Co. pre-owned items are ineligible for refund or exchange.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"process","claim":"Refunds go to the tender used for the purchase. In-store returns: \"Refunds can be expected in 3-5 business days.\" Mailed returns are processed in 8-12 business days, then refunds take 3-5 business days. Returns are free, but \"we cannot refund shipping charges.\"","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Without a record of sale, a refund may require personal identification and is issued as a Nordstrom gift card at the current price.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Third-party seller purchases get a full refund only if returned by the seller's return-by date shown in order history; Nordstrom says to allow 10-14 business days to process these returns.","issues":["refund_request"],"source":"https://www.nordstrom.com/browse/services/return-policy","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":["make-a-return"]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup)."],"security":{"official_domains":["nordstrom.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. Nordstrom Rack has a separate return policy on the Nordstrom Rack site; Nordstrom's return policy page does not state it, so this file does not cover Rack purchases. Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.","warnings":[]},"price_adjustment":{"company":{"id":"nordstrom","name":"Nordstrom","sector":"retail","website":"https://www.nordstrom.com","account_url":"https://www.nordstrom.com/my-account/order-lookup"},"issue":{"id":"price_adjustment","name":"Price dropped after purchase"},"playbook_source":"company","summary":"Ask within 10 days of purchase or shipment when Nordstrom lowers the price of a full-price item; no competitor price matching.","evidence":["order number or receipt","the lower price on nordstrom.com","same color and size"],"steps":[{"do":"Submit the Request a Price Adjustment form within 10 days of the in-store purchase or shipment date.","channel":{"id":"price-adjustment-request","type":"web_form","label":"Request a Price Adjustment","value":"https://www.nordstrom.com/my-account/price-adjustment","purposes":["price_adjustment"],"access":"login","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"do":"Or call Customer Service and ask for the adjustment.","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"customer-service-chat","type":"chat","label":"Nordstrom Customer Service page (online chat and self-service links)","value":"https://www.nordstrom.com/browse/customer-service","hours":"24/7","purposes":["refund_request","price_adjustment","lost_package","damaged_item"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"price-adjustment-request","type":"web_form","label":"Request a Price Adjustment","value":"https://www.nordstrom.com/my-account/price-adjustment","purposes":["price_adjustment"],"access":"login","source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"Price adjustments must be requested \"within 10 days of your in-store purchase or shipment date\", for items bought at full price that Nordstrom later lowers, while the same color and size are available.","issues":["price_adjustment"],"source":"https://www.nordstrom.com/browse/customer-service/policy/pricing-policy","last_verified":"2026-10-13"},{"kind":"limit","claim":"Not eligible: items originally bought on sale, items from third-party sellers, a second adjustment on the same item, and automated requests from third-party services. \"We don't price match other retailers.\" Approved adjustments are credited to the original form of payment.","issues":["price_adjustment"],"source":"https://www.nordstrom.com/browse/customer-service/policy/pricing-policy","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":["make-a-return"]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup)."],"security":{"official_domains":["nordstrom.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. Nordstrom Rack has a separate return policy on the Nordstrom Rack site; Nordstrom's return policy page does not state it, so this file does not cover Rack purchases. Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.","warnings":[]},"lost_package":{"company":{"id":"nordstrom","name":"Nordstrom","sector":"retail","website":"https://www.nordstrom.com","account_url":"https://www.nordstrom.com/my-account/order-lookup"},"issue":{"id":"lost_package","name":"Lost package"},"playbook_source":"company","summary":"Report missing items or shipments in your account within 30 days of the ship date.","evidence":["order number","ship date","tracking"],"steps":[{"do":"Within 30 days of the ship date, open the order in your account and report an order issue, or contact Customer Service.","channel":{"id":"order-lookup","type":"portal","label":"Order Status (report an order issue, cancel an order while it is still processing)","value":"https://www.nordstrom.com/my-account/order-lookup","purposes":["lost_package","late_delivery"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"do":"If Nordstrom does not resolve it, dispute the charge with your card issuer."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"customer-service-chat","type":"chat","label":"Nordstrom Customer Service page (online chat and self-service links)","value":"https://www.nordstrom.com/browse/customer-service","hours":"24/7","purposes":["refund_request","price_adjustment","lost_package","damaged_item"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"},{"id":"order-lookup","type":"portal","label":"Order Status (report an order issue, cancel an order while it is still processing)","value":"https://www.nordstrom.com/my-account/order-lookup","purposes":["lost_package","late_delivery"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"\"If you're missing items or shipments within 30 days of the ship date, visit your account to report an order issue or contact us for help.\"","issues":["lost_package"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":["make-a-return"]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup)."],"security":{"official_domains":["nordstrom.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. Nordstrom Rack has a separate return policy on the Nordstrom Rack site; Nordstrom's return policy page does not state it, so this file does not cover Rack purchases. Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.","warnings":[]},"warranty_claim":{"company":{"id":"nordstrom","name":"Nordstrom","sector":"retail","website":"https://www.nordstrom.com","account_url":"https://www.nordstrom.com/my-account/order-lookup"},"issue":{"id":"warranty_claim","name":"Warranty claim"},"playbook_source":"company","summary":"Warranties come from the manufacturer; Nordstrom customer care answers warranty questions.","evidence":["order number or receipt","product details"],"steps":[{"do":"Check the manufacturer's warranty, then call Nordstrom customer care with warranty questions.","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"Some products may have warranties, and warranty information should be available directly through the manufacturer.\" Nordstrom lists 1.888.282.6060 for warranty questions.","issues":["warranty_claim"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"A warrantor must \"fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty\", to the extent FTC rules require.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"limit","claim":"The FTC states that the \"full\" or \"limited\" title requirement applies to written warranties on consumer products costing more than $10, and the single-document disclosure and pre-sale availability rules apply to written warranties on consumer products costing more than $15.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tying prohibition: a warrantor may not condition a written or implied warranty on the consumer using an article or service identified by brand, trade or corporate name, unless that article or service is provided free under the warranty or the FTC grants a waiver (the product works properly only with it and the waiver is in the public interest).","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2302","last_verified":"2026-10-12"},{"kind":"policy","claim":"A company that gives a written warranty may not disclaim implied warranties. A limited warranty may restrict the duration of implied warranties to the duration of the limited warranty.","issues":["warranty_claim"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"},{"kind":"process","claim":"A consumer damaged by a warrantor's failure to meet a written warranty, implied warranty or service contract may sue in state court, or in federal court only if the amount in controversy is at least $50,000 (each individual claim at least $25), and if successful may recover costs including attorneys' fees. If the warranty requires an informal dispute settlement mechanism that meets FTC rules, the consumer generally must use it before suing.","issues":["warranty_claim"],"source":"https://www.law.cornell.edu/uscode/text/15/2310","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":["make-a-return"]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Online returns and price adjustment requests use the Nordstrom account pages (sign-in or order lookup)."],"security":{"official_domains":["nordstrom.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nordstrom sells its own stock and items from third-party sellers; third-party seller items have their own return-by dates and are excluded from price adjustments. 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Nordstrom and Nordstrom.com items (except fine jewelry and designer items) can be returned at Nordstrom Rack stores.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Nordstrom U.S. Customer Service (orders, returns, account questions)","value":"+1-888-282-6060","hours":"24/7 (\"We're Here 24/7 - call or chat with us online\")","purposes":["refund_request","price_adjustment","lost_package","damaged_item","warranty_claim","billing_error"],"source":"https://www.nordstrom.com/browse/customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":["make-a-return"]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["nordstrom.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Nordstrom warns of websites and emails that try to get customers to share personal information, for example by soliciting charitable donations or offering gift cards in exchange for information. \"Nordstrom does not solicit charitable donations in this way, or sponsor these websites.\"","source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward a potentially fraudulent website or email that uses Nordstrom's name","value":"onlinefraud@nordstrom.com","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"},{"id":"report-fraud-phone","type":"phone","label":"Call Nordstrom about a potentially fraudulent website or email","value":"+1-888-282-6060","purposes":["fraud"],"source":"https://www.nordstrom.com/browse/customer-service/frequently-asked-questions","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}