Northern Indiana Public Service Company: disconnection notice
Pay or prove payment by 10 p.m. the day before the shutoff date, set up a 3, 6 or 12 month plan, apply for EAP or the Hardship Program, and use a medical statement for a 10-day delay.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.
Collect
- shutoff notice
- account balance
- household income documents
- medical statement
Steps
Set up a six or 12 month plan online, or call for the three-month plan, before the shutoff date.
Apply for EAP through a local agency (household income at or below 60% of State Median Income), or the NIPSCO Hardship Program (151%-250% of the federal income level, gas customers).
If shutoff would seriously threaten someone's health, get a statement from a licensed physician or public health official and call NIPSCO.
More contacts for this issue
Facts you can cite
- Deadline
To avoid a scheduled shutoff, payment or proof of payment must reach NIPSCO by 10 p.m. on the day before the scheduled shut off date.
Source: nipsco.com, verified 2026-10-12
- Policy
A statement from a licensed physician or public health official that shutoff would be a serious and immediate threat to health or safety delays shutoff for up to 10 days. One more 10-day delay is possible with another statement in a 12-month period.
Source: nipsco.com, verified 2026-10-12
- Policy
NIPSCO offers Three Month, Six Month and 12 Month Standard Credit Agreements for a past-due balance, each with an initial down payment plus current charges each month.
Source: nipsco.com, verified 2026-10-12
- Policy
CARE for gas heating customers reduces the bill by 15% to 32% depending on income (December 1 - May 31); eligible EAP customers are enrolled automatically.
Source: nipsco.com, verified 2026-10-12
- Fee
To reconnect after a shutoff, the customer pays the full past-due balance, a reconnection fee and a security deposit if NIPSCO does not already hold one. An adult over 18 must be present.
Source: nipsco.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
MailCustomer service mailing address NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Indiana Attorney General.
Watch out
- Six and 12 month payment plans are set up in the online portal (sign-in required).
- Medical statements must come from a licensed physician or public health official.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Northern Indiana Public Service Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin