{"id":"nipsco","page":"https://escalate.alexgaoth.com/#/c/nipsco","html":"https://escalate.alexgaoth.com/c/nipsco/","generated":"2026-10-15","company":{"id":"nipsco","name":"Northern Indiana Public Service Company","aliases":["NIPSCO"],"sector":"utility","parent":"NiSource","website":"https://www.nipsco.com","notes":"Electric and natural gas utility in northern Indiana. Regulated by the Indiana Utility Regulatory Commission (IURC); the Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate. Hours on NIPSCO's contact page are Central Time.","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas emergencies (go outside and call 911 first)","value":"+1-800-634-3524","hours":"24/7","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"document-upload","type":"web_form","label":"Document upload form (IDs, medical statements and other documents)","value":"https://www.nipsco.com/help/forms/document-upload-form","purposes":["disconnection"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report a power outage","value":"https://www.nipsco.com/outages/power-outages/report-a-power-outage","purposes":["service_outage"],"source":"https://www.nipsco.com/outages/report-an-outage","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Six or 12 month payment plan enrollment","value":"https://www.nipsco.com/portal/payment-plan","purposes":["disconnection"],"access":"login","notes":"The three-month plan is by phone at 1-800-464-7726.","source":"https://www.nipsco.com/bills-and-payments/financial-support/payment-plans","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Income-eligible assistance programs (EAP, CARE, Hardship Program, SERV, SILVER)","value":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","purposes":["disconnection"],"access":"open","source":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number."},{"rung":"written_complaint","channel":"complaint-mail"},{"rung":"state_agency","agency_kind":"utility_commission","note":"Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate."},{"rung":"state_agency","agency_kind":"attorney_general","note":"Indiana Attorney General."}],"playbooks":[{"issue":"billing_error","summary":"Dispute the bill with customer service, follow up in writing, then complain to the IURC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call NIPSCO, dispute the bill and ask for a meter check if usage looks wrong. Get a reference number.","channel":"customer-service-phone"},{"do":"Send a dated written dispute with the account number and amount.","channel":"complaint-mail"},{"do":"If not resolved, file a complaint with the Indiana Utility Regulatory Commission."}]},{"issue":"disconnection","summary":"Pay or prove payment by 10 p.m. the day before the shutoff date, set up a 3, 6 or 12 month plan, apply for EAP or the Hardship Program, and use a medical statement for a 10-day delay.","evidence":["shutoff notice","account balance","household income documents","medical statement"],"steps":[{"do":"Set up a six or 12 month plan online, or call for the three-month plan, before the shutoff date.","channel":"payment-arrangement"},{"do":"Apply for EAP through a local agency (household income at or below 60% of State Median Income), or the NIPSCO Hardship Program (151%-250% of the federal income level, gas customers).","channel":"payment-assistance"},{"do":"If shutoff would seriously threaten someone's health, get a statement from a licensed physician or public health official and call NIPSCO.","channel":"customer-service-phone"}],"facts":[{"kind":"deadline","claim":"To avoid a scheduled shutoff, payment or proof of payment must reach NIPSCO by 10 p.m. on the day before the scheduled shut off date.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"},{"kind":"policy","claim":"A statement from a licensed physician or public health official that shutoff would be a serious and immediate threat to health or safety delays shutoff for up to 10 days. One more 10-day delay is possible with another statement in a 12-month period.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO offers Three Month, Six Month and 12 Month Standard Credit Agreements for a past-due balance, each with an initial down payment plus current charges each month.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/payment-plans","last_verified":"2026-10-12"},{"kind":"policy","claim":"CARE for gas heating customers reduces the bill by 15% to 32% depending on income (December 1 - May 31); eligible EAP customers are enrolled automatically.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","last_verified":"2026-10-12"},{"kind":"fee","claim":"To reconnect after a shutoff, the customer pays the full past-due balance, a reconnection fee and a security deposit if NIPSCO does not already hold one. An adult over 18 must be present.","issues":["disconnection","deposit_refund"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report electric outages online or at 1-800-464-7726 (24/7).","evidence":["outage dates and times","outage reference number"],"steps":[{"do":"Report the outage online or by phone.","channel":"outage-report-online"}]}],"known_blockers":["Six and 12 month payment plans are set up in the online portal (sign-in required).","Medical statements must come from a licensed physician or public health official."],"official_domains":["nipsco.com"],"security":{"never_asks":[{"kind":"policy","claim":"NIPSCO will never call customers directly to ask for account or payment information, or demand payment through a prepaid card.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO will never ask customers to pay with a specific type of payment method or by meeting in person.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers demand immediate payment with a prepaid card. NIPSCO says these calls are scams.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers impersonate NIPSCO employees or contractors. Real NIPSCO employees and contractors wear their IDs visibly.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, email, offer or person claiming to be from NIPSCO (customer care)","value":"+1-800-464-7726","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"nipsco","name":"Northern Indiana Public Service Company","sector":"utility","website":"https://www.nipsco.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute the bill with customer service, follow up in writing, then complain to the IURC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call NIPSCO, dispute the bill and ask for a meter check if usage looks wrong. Get a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"do":"Send a dated written dispute with the account number and amount.","channel":{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"do":"If not resolved, file a complaint with the Indiana Utility Regulatory Commission."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas emergencies (go outside and call 911 first)","value":"+1-800-634-3524","hours":"24/7","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Indiana Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Six and 12 month payment plans are set up in the online portal (sign-in required).","Medical statements must come from a licensed physician or public health official."],"security":{"official_domains":["nipsco.com"],"never_asks":[{"kind":"policy","claim":"NIPSCO will never call customers directly to ask for account or payment information, or demand payment through a prepaid card.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO will never ask customers to pay with a specific type of payment method or by meeting in person.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers demand immediate payment with a prepaid card. NIPSCO says these calls are scams.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers impersonate NIPSCO employees or contractors. Real NIPSCO employees and contractors wear their IDs visibly.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, email, offer or person claiming to be from NIPSCO (customer care)","value":"+1-800-464-7726","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in northern Indiana. Regulated by the Indiana Utility Regulatory Commission (IURC); the Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate. Hours on NIPSCO's contact page are Central Time.","warnings":[]},"disconnection":{"company":{"id":"nipsco","name":"Northern Indiana Public Service Company","sector":"utility","website":"https://www.nipsco.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Pay or prove payment by 10 p.m. the day before the shutoff date, set up a 3, 6 or 12 month plan, apply for EAP or the Hardship Program, and use a medical statement for a 10-day delay.","evidence":["shutoff notice","account balance","household income documents","medical statement"],"steps":[{"do":"Set up a six or 12 month plan online, or call for the three-month plan, before the shutoff date.","channel":{"id":"payment-arrangement","type":"portal","label":"Six or 12 month payment plan enrollment","value":"https://www.nipsco.com/portal/payment-plan","purposes":["disconnection"],"access":"login","notes":"The three-month plan is by phone at 1-800-464-7726.","source":"https://www.nipsco.com/bills-and-payments/financial-support/payment-plans","last_verified":"2026-10-12"}},{"do":"Apply for EAP through a local agency (household income at or below 60% of State Median Income), or the NIPSCO Hardship Program (151%-250% of the federal income level, gas customers).","channel":{"id":"payment-assistance","type":"web_form","label":"Income-eligible assistance programs (EAP, CARE, Hardship Program, SERV, SILVER)","value":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","purposes":["disconnection"],"access":"open","source":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","last_verified":"2026-10-12"}},{"do":"If shutoff would seriously threaten someone's health, get a statement from a licensed physician or public health official and call NIPSCO.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas emergencies (go outside and call 911 first)","value":"+1-800-634-3524","hours":"24/7","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"document-upload","type":"web_form","label":"Document upload form (IDs, medical statements and other documents)","value":"https://www.nipsco.com/help/forms/document-upload-form","purposes":["disconnection"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Six or 12 month payment plan enrollment","value":"https://www.nipsco.com/portal/payment-plan","purposes":["disconnection"],"access":"login","notes":"The three-month plan is by phone at 1-800-464-7726.","source":"https://www.nipsco.com/bills-and-payments/financial-support/payment-plans","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Income-eligible assistance programs (EAP, CARE, Hardship Program, SERV, SILVER)","value":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","purposes":["disconnection"],"access":"open","source":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"To avoid a scheduled shutoff, payment or proof of payment must reach NIPSCO by 10 p.m. on the day before the scheduled shut off date.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"},{"kind":"policy","claim":"A statement from a licensed physician or public health official that shutoff would be a serious and immediate threat to health or safety delays shutoff for up to 10 days. One more 10-day delay is possible with another statement in a 12-month period.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO offers Three Month, Six Month and 12 Month Standard Credit Agreements for a past-due balance, each with an initial down payment plus current charges each month.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/payment-plans","last_verified":"2026-10-12"},{"kind":"policy","claim":"CARE for gas heating customers reduces the bill by 15% to 32% depending on income (December 1 - May 31); eligible EAP customers are enrolled automatically.","issues":["disconnection"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs","last_verified":"2026-10-12"},{"kind":"fee","claim":"To reconnect after a shutoff, the customer pays the full past-due balance, a reconnection fee and a security deposit if NIPSCO does not already hold one. An adult over 18 must be present.","issues":["disconnection","deposit_refund"],"source":"https://www.nipsco.com/bills-and-payments/financial-support/shutoff-and-reconnect-process","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Indiana Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Six and 12 month payment plans are set up in the online portal (sign-in required).","Medical statements must come from a licensed physician or public health official."],"security":{"official_domains":["nipsco.com"],"never_asks":[{"kind":"policy","claim":"NIPSCO will never call customers directly to ask for account or payment information, or demand payment through a prepaid card.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO will never ask customers to pay with a specific type of payment method or by meeting in person.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers demand immediate payment with a prepaid card. NIPSCO says these calls are scams.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers impersonate NIPSCO employees or contractors. Real NIPSCO employees and contractors wear their IDs visibly.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, email, offer or person claiming to be from NIPSCO (customer care)","value":"+1-800-464-7726","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in northern Indiana. Regulated by the Indiana Utility Regulatory Commission (IURC); the Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate. Hours on NIPSCO's contact page are Central Time.","warnings":[]},"service_outage":{"company":{"id":"nipsco","name":"Northern Indiana Public Service Company","sector":"utility","website":"https://www.nipsco.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report electric outages online or at 1-800-464-7726 (24/7).","evidence":["outage dates and times","outage reference number"],"steps":[{"do":"Report the outage online or by phone.","channel":{"id":"outage-report-online","type":"web_form","label":"Report a power outage","value":"https://www.nipsco.com/outages/power-outages/report-a-power-outage","purposes":["service_outage"],"source":"https://www.nipsco.com/outages/report-an-outage","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas emergencies (go outside and call 911 first)","value":"+1-800-634-3524","hours":"24/7","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report a power outage","value":"https://www.nipsco.com/outages/power-outages/report-a-power-outage","purposes":["service_outage"],"source":"https://www.nipsco.com/outages/report-an-outage","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Indiana Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Six and 12 month payment plans are set up in the online portal (sign-in required).","Medical statements must come from a licensed physician or public health official."],"security":{"official_domains":["nipsco.com"],"never_asks":[{"kind":"policy","claim":"NIPSCO will never call customers directly to ask for account or payment information, or demand payment through a prepaid card.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO will never ask customers to pay with a specific type of payment method or by meeting in person.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers demand immediate payment with a prepaid card. NIPSCO says these calls are scams.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers impersonate NIPSCO employees or contractors. Real NIPSCO employees and contractors wear their IDs visibly.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, email, offer or person claiming to be from NIPSCO (customer care)","value":"+1-800-464-7726","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility in northern Indiana. Regulated by the Indiana Utility Regulatory Commission (IURC); the Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate. Hours on NIPSCO's contact page are Central Time.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (1-800-4NIPSCO); also electric outages and emergencies 24/7","value":"+1-800-464-7726","hours":"Mon-Fri 7 a.m.-7 p.m. Central for customer service; 24/7 for electric outages and emergencies","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-mail","type":"mail","label":"Customer service mailing address","value":"NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410","purposes":["billing_error","poor_service"],"notes":"NIPSCO lists no complaint form or email on its contact page. Fax 1-866-248-7296.","source":"https://www.nipsco.com/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Indiana Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["nipsco.com"],"never_asks":[{"kind":"policy","claim":"NIPSCO will never call customers directly to ask for account or payment information, or demand payment through a prepaid card.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"NIPSCO will never ask customers to pay with a specific type of payment method or by meeting in person.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers demand immediate payment with a prepaid card. NIPSCO says these calls are scams.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers impersonate NIPSCO employees or contractors. Real NIPSCO employees and contractors wear their IDs visibly.","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, email, offer or person claiming to be from NIPSCO (customer care)","value":"+1-800-464-7726","source":"https://www.nipsco.com/safety/home-safety/impostors-and-scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}