Northern Indiana Public Service Company

Get help with (3)

• Billing errorDispute the bill with customer service, follow up in writing, then complain to the IURC.
• Disconnection noticePay or prove payment by 10 p.m. the day before the shutoff date, set up a 3, 6 or 12 month plan, apply for EAP or the Hardship Program, and use a medical statement for a 10-day delay.
• Outage creditReport electric outages online or at 1-800-464-7726 (24/7).

Contacts (7)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service (1-800-4NIPSCO); also electric outages and emergencies 24/7 +1-800-464-7726

2. Supervisor

   Ask the representative for a supervisor. Write down the name and reference number.

3. Written complaint

   MailCustomer service mailing address NIPSCO, 801 E. 86th Avenue, Merrillville, IN 46410

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Indiana Utility Regulatory Commission (IURC). The Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Indiana Attorney General.

Known blockers

Scam warnings

Verification notes

Electric and natural gas utility in northern Indiana. Regulated by the Indiana Utility Regulatory Commission (IURC); the Indiana Office of Utility Consumer Counselor (OUCC) is the consumer advocate. Hours on NIPSCO's contact page are Central Time.