Escalate Anything

HBO Max: refund request

HBO Max does not refund plans it bills; app store and partner refunds follow the partner's policy.

ACredibility A · last verified 2026-10-12 · 92% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 92% of 13 sources are the organization's own pages or government sites.

All HBO Max contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Find your billing provider on the Subscription page.

    OnlineHBO Max Subscription page (cancel a WarnerMedia-billed plan) Sign-in required

  2. If Apple bills you, request the refund from Apple.

    FormApple refund request (HBO Max billed through Apple)

  3. If Google Play bills you, use Google Play's refund process.

    FormGoogle Play refund policies (HBO Max billed through Google Play)

  4. If HBO Max bills you and the charge is wrong, contact HBO Max through the Help Center.

    OnlineHBO Max Help Center (Contact us link in the footer)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    OnlineHBO Max Help Center (Contact us link in the footer)

  2. Written complaint

    FormHBO Max Give Feedback form

  3. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    Card dispute for charges after a cancellation.

  4. Federal regulator

    RegulatorFederal Trade Commission +1-877-382-4357

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • The Subscription page needs sign-in with an adult profile.
  • The help center lists no phone number or email; Contact us is a footer link that opens contact options.
  • Partner-billed subscriptions (Apple, Google Play, Amazon, Roku, Samsung, cable and mobile providers, Disney+ bundle) must be cancelled and refunded through the partner.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

HBO Max owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.

Source code, other install options and the Claude Code plugin

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