HBO Max
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 92% of 13 sources are the organization's own pages or government sites.
Get help with (4)
- Cancellation problemFind who bills you, then cancel at least 24 hours before the next billing date; streaming continues to the end of the billing period.
- Refund requestHBO Max does not refund plans it bills; app store and partner refunds follow the partner's policy.
- Unauthorized chargeCheck who charged you and whether a second account exists, then contact HBO Max or the app store.
- Bill went upA higher charge often means a promotional rate ended; HBO Max says it announces future price changes in advance.
Contacts (6)
Online forms
- HBO Max Give Feedback form
Use for: Poor service or broken promise
Source: help.hbomax.com, verified 2026-10-12
- Cancel HBO Max billed through Apple
On iPhone or iPad, Settings, your name, Subscriptions, HBO Max, Cancel Subscription.
Use for: Cancellation problem
Source: help.hbomax.com, verified 2026-10-12
- Apple refund request (HBO Max billed through Apple)
Use for: Refund request
Source: help.hbomax.com, verified 2026-10-12
- Google Play refund policies (HBO Max billed through Google Play)
Use for: Refund request
Source: help.hbomax.com, verified 2026-10-12
Online tools and accounts
- HBO Max Subscription page (cancel a WarnerMedia-billed plan) Sign-in required
Choose Cancel Your Subscription, confirm and note the expiration date. Only adult profiles can manage subscriptions. The top of the page shows who bills you.
Use for: Cancellation problem, Billing error
Source: help.hbomax.com, verified 2026-10-12
- HBO Max Help Center (Contact us link in the footer)
For an unexpected WarnerMedia Direct charge, have the account email, billing ZIP code and the charge date and amount ready.
Use for: Billing error, Unauthorized charge, Refund request
Source: help.hbomax.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- The Subscription page needs sign-in with an adult profile.
- The help center lists no phone number or email; Contact us is a footer link that opens contact options.
- Partner-billed subscriptions (Apple, Google Play, Amazon, Roku, Samsung, cable and mobile providers, Disney+ bundle) must be cancelled and refunded through the partner.
Scam warnings
Official domains
hbomax.com
Real links and emails from HBO Max end in one of these.
Known scams
BBB Scam Tracker's 2025 Risk Report lists Warner Brothers Discovery (WBD Global Streaming) as the No. 4 most impersonated organization or brand in 2025, with 681 reports.
Source: bbbmarketplacetrust.org, verified 2026-10-12
For the whole industry, read Subscriptions — how complaints work.
Verification notes
The service is billed as WarnerMedia Direct, LLC (site footer, 2026). The brand is HBO Max in 2026. The HBO Max help center says Warner Bros. Discovery and Paramount Skydance are "coming together as Skydance", gives no closing date, and says there are no immediate changes to subscriptions, pricing, app, content or access. skydance.com lists HBO Max among its brands.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with HBO Max: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin