E*TRADE from Morgan Stanley: fraud or scam

Call 800-387-2331 about any suspicious message or unauthorized activity, then escalate to FINRA.

BCredibility B · last verified 2026-10-13 · 100% official or government sources

What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.

All E*TRADE from Morgan Stanley contacts Open in the interactive directory JSON

Collect

account activity with the unauthorized transactions
the suspicious message
FTC report number

Steps

Call E*TRADE customer service and report the suspicious message or unauthorized activity.
PhoneCustomer service, including security and fraud concerns +1-800-387-2331 Account holder only
Do not click links in the message; type etrade.com into the browser instead.
Report the scam to the FTC at ReportFraud.ftc.gov.
RegulatorFederal Trade Commission +1-877-382-4357
If E*TRADE does not resolve it, complain in writing, then file with FINRA.
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577

Facts you can cite

Policy
The E*TRADE from Morgan Stanley Client Agreement for self-directed accounts (effective May 20, 2026) contains a predispute arbitration clause in Section 12. Claims go to arbitration before a self-regulatory organization or exchange of which Morgan Stanley is a member, chosen by the customer in writing. Seen in a search-engine extract of the agreement.
Source: us.etrade.com, verified 2026-10-13
Policy
BrokerCheck lists E*TRADE FROM MORGAN STANLEY as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and E*TRADE Securities LLC (CRD 29106) as inactive.
Source: api.brokercheck.finra.org, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service, including security and fraud concerns +1-800-387-2331 Account holder only
Written complaint
We could not verify an E*TRADE complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.
Federal regulator
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577
Federal regulator
RegulatorU.S. Securities and Exchange Commission +1-202-551-6500
Arbitration
Section 12 of the E*TRADE from Morgan Stanley Client Agreement is a predispute arbitration clause.

State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

us.etrade.com refuses automated connections; hand the browser to the person.
Phone lines verify the account holder by voice.

Let your AI agent handle this

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1. Set it up (needs uv):

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