{"id":"etrade","page":"https://escalate.alexgaoth.com/#/c/etrade","html":"https://escalate.alexgaoth.com/c/etrade/","generated":"2026-10-15","company":{"id":"etrade","name":"E*TRADE from Morgan Stanley","aliases":["etrade","e*trade","e-trade","e trade","etrade from morgan stanley","power etrade"],"sector":"investing","parent":"Morgan Stanley","website":"https://us.etrade.com","official_domains":["etrade.com"],"security":{"never_asks":[{"kind":"policy","claim":"E*TRADE says it will never ask for your password, even when it contacts you about your account. Seen in a search-engine extract of the E*TRADE Security Center.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"E*TRADE warns that links in emails and texts can lead to lookalike sites built to steal your logon credentials, and says to type etrade.com or use a saved bookmark instead. Seen in a search-engine extract of the E*TRADE Security Statement.","source":"https://us.etrade.com/l/f/agreement-library/security-statement","last_verified":"2026-10-13"}],"report_phishing":[{"id":"security-phone","type":"phone","label":"Report a questionable email, text or lookalike site that claims to be E*TRADE","value":"+1-800-387-2331","purposes":["fraud"],"access":"human_only","notes":"Seen in search-engine extracts of the Security Center and Security Statement; us.etrade.com did not answer automated fetches on 2026-10-13.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}]},"regulators":["sec","finra"],"notes":"E*TRADE from Morgan Stanley is a business of Morgan Stanley. BrokerCheck lists \"E*TRADE FROM MORGAN STANLEY\" as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and shows E*TRADE Securities LLC (CRD 29106) as inactive. us.etrade.com did not answer automated fetches on 2026-10-13, so the values below come from search-engine extracts of E*TRADE's own pages and from BrokerCheck.","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, including security and fraud concerns","value":"+1-800-387-2331","purposes":["fraud","unauthorized_charge","account_access","account_transfer","poor_service"],"access":"human_only","notes":"Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Morgan Stanley Smith Barney LLC, which carries E*TRADE from Morgan Stanley accounts (CRD 149777)","value":"https://brokercheck.finra.org/firm/summary/149777","source":"https://api.brokercheck.finra.org/search/firm?query=morgan%20stanley%20smith%20barney&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","note":"We could not verify an E*TRADE complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies."},{"rung":"regulator","regulator":"finra"},{"rung":"regulator","regulator":"sec"},{"rung":"arbitration","note":"Section 12 of the E*TRADE from Morgan Stanley Client Agreement is a predispute arbitration clause."}],"playbooks":[{"issue":"fraud","summary":"Call 800-387-2331 about any suspicious message or unauthorized activity, then escalate to FINRA.","evidence":["account activity with the unauthorized transactions","the suspicious message","FTC report number"],"steps":[{"do":"Call E*TRADE customer service and report the suspicious message or unauthorized activity.","channel":"customer-service-phone"},{"do":"Do not click links in the message; type etrade.com into the browser instead."},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov.","regulator":"ftc"},{"do":"If E*TRADE does not resolve it, complain in writing, then file with FINRA.","regulator":"finra"}]}],"facts":[{"kind":"policy","claim":"The E*TRADE from Morgan Stanley Client Agreement for self-directed accounts (effective May 20, 2026) contains a predispute arbitration clause in Section 12. Claims go to arbitration before a self-regulatory organization or exchange of which Morgan Stanley is a member, chosen by the customer in writing. Seen in a search-engine extract of the agreement.","source":"https://us.etrade.com/l/f/agreement-library/client-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"BrokerCheck lists E*TRADE FROM MORGAN STANLEY as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and E*TRADE Securities LLC (CRD 29106) as inactive.","source":"https://api.brokercheck.finra.org/search/firm?query=e*trade&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"known_blockers":["us.etrade.com refuses automated connections; hand the browser to the person.","Phone lines verify the account holder by voice."]},"playbooks":{"fraud":{"company":{"id":"etrade","name":"E*TRADE from Morgan Stanley","sector":"investing","website":"https://us.etrade.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Call 800-387-2331 about any suspicious message or unauthorized activity, then escalate to FINRA.","evidence":["account activity with the unauthorized transactions","the suspicious message","FTC report number"],"steps":[{"do":"Call E*TRADE customer service and report the suspicious message or unauthorized activity.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, including security and fraud concerns","value":"+1-800-387-2331","purposes":["fraud","unauthorized_charge","account_access","account_transfer","poor_service"],"access":"human_only","notes":"Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}},{"do":"Do not click links in the message; type etrade.com into the browser instead."},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"If E*TRADE does not resolve it, complain in writing, then file with FINRA.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service, including security and fraud concerns","value":"+1-800-387-2331","purposes":["fraud","unauthorized_charge","account_access","account_transfer","poor_service"],"access":"human_only","notes":"Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Morgan Stanley Smith Barney LLC, which carries E*TRADE from Morgan Stanley accounts (CRD 149777)","value":"https://brokercheck.finra.org/firm/summary/149777","source":"https://api.brokercheck.finra.org/search/firm?query=morgan%20stanley%20smith%20barney&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"The E*TRADE from Morgan Stanley Client Agreement for self-directed accounts (effective May 20, 2026) contains a predispute arbitration clause in Section 12. Claims go to arbitration before a self-regulatory organization or exchange of which Morgan Stanley is a member, chosen by the customer in writing. Seen in a search-engine extract of the agreement.","source":"https://us.etrade.com/l/f/agreement-library/client-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"BrokerCheck lists E*TRADE FROM MORGAN STANLEY as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and E*TRADE Securities LLC (CRD 29106) as inactive.","source":"https://api.brokercheck.finra.org/search/firm?query=e*trade&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, including security and fraud concerns","value":"+1-800-387-2331","purposes":["fraud","unauthorized_charge","account_access","account_transfer","poor_service"],"access":"human_only","notes":"Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"We could not verify an E*TRADE complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.","candidate_channels":[]},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Section 12 of the E*TRADE from Morgan Stanley Client Agreement is a predispute arbitration clause."}],"known_blockers":["us.etrade.com refuses automated connections; hand the browser to the person.","Phone lines verify the account holder by voice."],"security":{"official_domains":["etrade.com"],"never_asks":[{"kind":"policy","claim":"E*TRADE says it will never ask for your password, even when it contacts you about your account. Seen in a search-engine extract of the E*TRADE Security Center.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"E*TRADE warns that links in emails and texts can lead to lookalike sites built to steal your logon credentials, and says to type etrade.com or use a saved bookmark instead. Seen in a search-engine extract of the E*TRADE Security Statement.","source":"https://us.etrade.com/l/f/agreement-library/security-statement","last_verified":"2026-10-13"}],"report_phishing":[{"id":"security-phone","type":"phone","label":"Report a questionable email, text or lookalike site that claims to be E*TRADE","value":"+1-800-387-2331","purposes":["fraud"],"access":"human_only","notes":"Seen in search-engine extracts of the Security Center and Security Statement; us.etrade.com did not answer automated fetches on 2026-10-13.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":7},"verified_from":{"page":7},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"E*TRADE from Morgan Stanley is a business of Morgan Stanley. BrokerCheck lists \"E*TRADE FROM MORGAN STANLEY\" as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and shows E*TRADE Securities LLC (CRD 29106) as inactive. us.etrade.com did not answer automated fetches on 2026-10-13, so the values below come from search-engine extracts of E*TRADE's own pages and from BrokerCheck.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service, including security and fraud concerns","value":"+1-800-387-2331","purposes":["fraud","unauthorized_charge","account_access","account_transfer","poor_service"],"access":"human_only","notes":"Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"We could not verify an E*TRADE complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.","candidate_channels":[]},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Section 12 of the E*TRADE from Morgan Stanley Client Agreement is a predispute arbitration clause."}],"security":{"official_domains":["etrade.com"],"never_asks":[{"kind":"policy","claim":"E*TRADE says it will never ask for your password, even when it contacts you about your account. Seen in a search-engine extract of the E*TRADE Security Center.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"E*TRADE warns that links in emails and texts can lead to lookalike sites built to steal your logon credentials, and says to type etrade.com or use a saved bookmark instead. Seen in a search-engine extract of the E*TRADE Security Statement.","source":"https://us.etrade.com/l/f/agreement-library/security-statement","last_verified":"2026-10-13"}],"report_phishing":[{"id":"security-phone","type":"phone","label":"Report a questionable email, text or lookalike site that claims to be E*TRADE","value":"+1-800-387-2331","purposes":["fraud"],"access":"human_only","notes":"Seen in search-engine extracts of the Security Center and Security Statement; us.etrade.com did not answer automated fetches on 2026-10-13.","source":"https://us.etrade.com/security-center","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":7},"verified_from":{"page":7},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"investing","title":"Brokerages and crypto platforms — how complaints work","last_verified":"2026-10-13","file":"guides/investing.md","page":"https://escalate.alexgaoth.com/#/guides/investing"}}