E*TRADE from Morgan Stanley
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.
Get help with (1)
- Fraud or scamCall 800-387-2331 about any suspicious message or unauthorized activity, then escalate to FINRA.
Contacts (2)
Phone
- Customer service, including security and fraud concerns Account holder only
Seen in search-engine extracts of E*TRADE's Security Center and elder-fraud pages; not fetched directly.
Use for: Fraud or scam, Unauthorized charge, Account access, Account transfer or withdrawal blocked, Poor service or broken promise
Source: us.etrade.com, verified 2026-10-13
Online tools and accounts
- FINRA BrokerCheck record for Morgan Stanley Smith Barney LLC, which carries E*TRADE from Morgan Stanley accounts (CRD 149777)
Source: api.brokercheck.finra.org, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
We could not verify an E*TRADE complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department and keep copies.
Federal regulator
Federal regulator
Arbitration
Section 12 of the E*TRADE from Morgan Stanley Client Agreement is a predispute arbitration clause.
State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).
Known blockers
- us.etrade.com refuses automated connections; hand the browser to the person.
- Phone lines verify the account holder by voice.
Scam warnings
Official domains
etrade.com
Real links and emails from E*TRADE from Morgan Stanley end in one of these.
E*TRADE from Morgan Stanley will never ask you for
E*TRADE says it will never ask for your password, even when it contacts you about your account. Seen in a search-engine extract of the E*TRADE Security Center.
Source: us.etrade.com, verified 2026-10-13
Known scams
E*TRADE warns that links in emails and texts can lead to lookalike sites built to steal your logon credentials, and says to type etrade.com or use a saved bookmark instead. Seen in a search-engine extract of the E*TRADE Security Statement.
Source: us.etrade.com, verified 2026-10-13
Report phishing
- Report a questionable email, text or lookalike site that claims to be E*TRADE Account holder only
Seen in search-engine extracts of the Security Center and Security Statement; us.etrade.com did not answer automated fetches on 2026-10-13.
Use for: Fraud or scam
Source: us.etrade.com, verified 2026-10-13
For the whole industry, read Brokerages and crypto platforms — how complaints work.
Verification notes
E*TRADE from Morgan Stanley is a business of Morgan Stanley. BrokerCheck lists "E*TRADE FROM MORGAN STANLEY" as another name of Morgan Stanley Smith Barney LLC (CRD 149777), and shows E*TRADE Securities LLC (CRD 29106) as inactive. us.etrade.com did not answer automated fetches on 2026-10-13, so the values below come from search-engine extracts of E*TRADE's own pages and from BrokerCheck.
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