Escalate Anything

Entergy: outage credit

Report by phone, text, online or the app.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.

All Entergy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call the outage line or text OUT to 36778.

    PhoneReport an emergency or outage, or get outage status (800-9OUTAGE) +1-800-968-8243

More contacts for this issue

TextText OUT to 36778 to report an outage 36778

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service (800-ENTERGY) +1-800-368-3749

  2. Supervisor

  3. Written complaint

    FormContact us online through myEntergy support (answered by email)

    Entergy publishes no complaint email or mailing address.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    The state commission for the operating company (see notes); New Orleans City Council for Entergy New Orleans.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Payment arrangements and online contact need a myEntergy sign-in.
  • Entergy's Critical Service registry in Texas is for non-residential critical loads; no residential medical certificate process was found on Entergy's pages.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Entergy service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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