Entergy: deposit not returned

Entergy Texas refunds a residential deposit after 12 consecutive paid bills if the account stayed in good standing.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.

All Entergy contacts Open in the interactive directory JSON

Collect

deposit amount and date
payment history

Steps

After 12 consecutive paid bills, ask customer service to refund the deposit with interest.
PhoneCustomer service (800-ENTERGY) +1-800-368-3749

More contacts for this issue

FormContact us online through myEntergy support (answered by email)

Facts you can cite

Limit
Entergy Texas: the residential deposit is one sixth (1/6) of the estimated annual bill, or $150 when there is no usage history.
Source: entergytexas.com, verified 2026-10-12
Policy
Entergy Texas refunds the deposit plus accrued interest after the customer has paid for 12 consecutive residential billings, if service was not disconnected for nonpayment, there were no more than two delinquent bills, and the current bill is not past due.
Source: entergytexas.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service (800-ENTERGY) +1-800-368-3749
Supervisor
Written complaint
FormContact us online through myEntergy support (answered by email)
Entergy publishes no complaint email or mailing address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
The state commission for the operating company (see notes); New Orleans City Council for Entergy New Orleans.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Payment arrangements and online contact need a myEntergy sign-in.
Entergy's Critical Service registry in Texas is for non-residential critical loads; no residential medical certificate process was found on Entergy's pages.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Entergy has not returned my [amount] deposit. Use Escalate Anything to get it back.

Source code, other install options and the Claude Code plugin