Entergy
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorDispute with Entergy by phone or online, then with the state regulator.
- Disconnection noticeAsk for a payment extension or a deferred payment arrangement of up to four months, and apply for The Power to Care.
- Deposit not returnedEntergy Texas refunds a residential deposit after 12 consecutive paid bills if the account stayed in good standing.
- Outage creditReport by phone, text, online or the app.
Contacts (7)
Phone
- Customer service (800-ENTERGY)
Hours: Monday to Friday, 7 a.m. to 7 p.m. CT, excluding holidays
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: entergytexas.com, verified 2026-10-12
- Report an emergency or outage, or get outage status (800-9OUTAGE)
Hours: 24/7
Use for: Outage credit
Source: entergy.com, verified 2026-10-12
Text message
- Text OUT to 36778 to report an outage
Use for: Outage credit
Source: entergy.com, verified 2026-10-12
Online forms
- Contact us online through myEntergy support (answered by email)
Use for: Billing error, Bill went up, Deposit not returned, Poor service or broken promise
Source: entergy.com, verified 2026-10-12
Online tools and accounts
- Payment extension or deferred payment arrangement (myEntergy) Sign-in required
Use for: Disconnection notice
Source: billtoolkit.entergy.com, verified 2026-10-12
- Bill Toolkit, help paying (Texas)
Use for: Disconnection notice
Source: billtoolkit.entergy.com, verified 2026-10-12
- Bill Toolkit, help paying (Louisiana)
Use for: Disconnection notice
Source: billtoolkit.entergy.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Entergy publishes no complaint email or mailing address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).The state commission for the operating company (see notes); New Orleans City Council for Entergy New Orleans.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Payment arrangements and online contact need a myEntergy sign-in.
- Entergy's Critical Service registry in Texas is for non-residential critical loads; no residential medical certificate process was found on Entergy's pages.
Scam warnings
Official domains
entergy.commyentergy.comentergytexas.com
Real links and emails from Entergy end in one of these.
Entergy will never ask you for
Entergy never demands immediate payment or cuts off service without considerable advance warning.
Source: entergy.com, verified 2026-10-12
Entergy never asks for personal or financial information over the phone or in person for payments or refunds.
Source: entergy.com, verified 2026-10-12
Entergy will never ask for payment by prepaid debit card, gift card, cryptocurrency or a third-party payment app such as Cash App, Venmo or Zelle.
Source: entergy.com, verified 2026-10-12
Entergy never demands payment to reconnect power after a storm or outage.
Source: entergy.com, verified 2026-10-12
Entergy will never ask for payment through social media.
Source: entergy.com, verified 2026-10-12
Entergy never asks job applicants for money at any point in its recruiting or hiring process.
Source: entergy.com, verified 2026-10-12
Known scams
Scammers spoof caller ID to appear as Entergy, and scam calls increase after severe storms.
Source: entergy.com, verified 2026-10-12
Fake QR codes are placed over real ones on bills or flyers, or sent by email or text, and lead to fake payment pages or data theft.
Source: entergy.com, verified 2026-10-12
Fake websites and phone numbers are promoted through search engines to capture payments or financial data.
Source: entergy.com, verified 2026-10-12
Employment scams use Entergy's name to ask job applicants for money or personal data.
Source: entergy.com, verified 2026-10-12
Report phishing
- Report a suspected scam or verify a contact (800-ENTERGY)
Source: entergy.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Operating companies: Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans and Entergy Texas, each with its own website. All share the customer service and outage numbers below. Regulators: Arkansas Public Service Commission, Louisiana Public Service Commission, Mississippi Public Service Commission, New Orleans City Council (for Entergy New Orleans) and Public Utility Commission of Texas.
Let your AI agent handle this
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