Escalate Anything

Duquesne Light Company: outage credit

Report outages online, in the app or by phone; check breakers first if only your home is out.

CCredibility C · last verified 2026-10-13 · 100% official or government sources · 4 from search snippets or archives
What does this mean?

Grade C (use with care: check the source of each value before relying on it). 100% of 24 sources are the organization's own pages or government sites; 4 value(s) were read from a search snippet or an archive copy.

All Duquesne Light Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. If neighbors have power, check your breakers or fuses first. Then report the outage online, in the app, or by phone.

    PhoneReport outages, downed or low wires and other hazards +1-888-393-7000

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneResidential customer service (TTY 711) +1-888-393-7100

  2. Supervisor

    PhoneResidential customer service (TTY 711) +1-888-393-7100

    Duquesne Light does not publish a separate escalation line. Ask for a supervisor and a reference number.

  3. Written complaint

    MailWritten correspondence (from the bill's "Contact us ... in writing" line) Duquesne Light Company, 411 7th Ave., Ste 3, Pittsburgh, PA 15219

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Pennsylvania Public Utility Commission (PUC), 1-800-692-7380. The PUC says you must contact the utility before you file a complaint; use the informal complaint process first.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Pennsylvania Office of Attorney General, Bureau of Consumer Protection (1-800-441-2555, per a 2019 Duquesne Light release).

Watch out

  • duquesnelight.com HTML pages return no text to automated fetches; PDFs under duquesnelight.com/docs and newsroom.duquesnelight.com are readable.
  • The damage-claim channel (a phone number and an online claim) appeared only in a search-result summary without a clear source page, so it is not listed. Ask customer service for the claim process.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Duquesne Light Company service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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