Escalate Anything

Duquesne Light Company: payment plan or bill assistance

Payment arrangements are open to all residential customers; CAP, the Hardship Fund, LIHEAP and CARES help income-eligible or hardship households.

CCredibility C · last verified 2026-10-13 · 100% official or government sources · 4 from search snippets or archives
What does this mean?

Grade C (use with care: check the source of each value before relying on it). 100% of 24 sources are the organization's own pages or government sites; 4 value(s) were read from a search snippet or an archive copy.

All Duquesne Light Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. For a past-due balance, apply for a payment arrangement online or by phone.

    OnlinePayment arrangement online application

  2. Apply for CAP online or through a CAP agency appointment.

    OnlineCustomer Assistance Program (CAP) online application

  3. Call the Universal Services Center about the Hardship Fund (Dollar Energy Fund), CARES or LIHEAP.

    PhoneUniversal Services Center (CAP, Hardship Fund, CARES, LIHEAP help) +1-888-393-7600

  4. Apply for LIHEAP through COMPASS (www.compass.state.pa.us) or the LIHEAP helpline 866-857-7095 while the program is open.

More contacts for this issue

PhoneResidential customer service (TTY 711) +1-888-393-7100

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneResidential customer service (TTY 711) +1-888-393-7100

  2. Supervisor

    PhoneResidential customer service (TTY 711) +1-888-393-7100

    Duquesne Light does not publish a separate escalation line. Ask for a supervisor and a reference number.

  3. Written complaint

    MailWritten correspondence (from the bill's "Contact us ... in writing" line) Duquesne Light Company, 411 7th Ave., Ste 3, Pittsburgh, PA 15219

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Pennsylvania Public Utility Commission (PUC), 1-800-692-7380. The PUC says you must contact the utility before you file a complaint; use the informal complaint process first.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Pennsylvania Office of Attorney General, Bureau of Consumer Protection (1-800-441-2555, per a 2019 Duquesne Light release).

Watch out

  • duquesnelight.com HTML pages return no text to automated fetches; PDFs under duquesnelight.com/docs and newsroom.duquesnelight.com are readable.
  • The damage-claim channel (a phone number and an online claim) appeared only in a search-result summary without a clear source page, so it is not listed. Ask customer service for the claim process.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I cannot pay my full Duquesne Light Company bill this month. Use Escalate Anything to find a payment plan or help.

Source code, other install options and the Claude Code plugin

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