Duquesne Light Company
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 24 sources are the organization's own pages or government sites; 4 value(s) were read from a search snippet or an archive copy.
Get help with (4)
- Billing errorCall Duquesne Light before the due date, then write, then file an informal complaint with the PA PUC.
- Disconnection noticeCall before the shutoff date for a payment arrangement or CAP; use a medical certificate if someone is seriously ill; Pennsylvania's winter rules run December 1 to March 31.
- Payment plan or bill assistancePayment arrangements are open to all residential customers; CAP, the Hardship Fund, LIHEAP and CARES help income-eligible or hardship households.
- Outage creditReport outages online, in the app or by phone; check breakers first if only your home is out.
Contacts (6)
Phone
- Residential customer service (TTY 711)
A search-result summary of https://duquesnelight.com/customer-support/contact says agents are available Monday-Friday 8 a.m.-5 p.m. and the automated system 24/7, and that business customers use 412-393-7300. Older DLC pages list 412-393-7100.
Use for: Billing error, Bill went up, Disconnection notice, Payment plan or bill assistance, Deposit not returned, Poor service or broken promise
Source: duquesnelight.com, verified 2026-10-13
- Universal Services Center (CAP, Hardship Fund, CARES, LIHEAP help)
Hours: Mon-Fri 8 a.m.-5 p.m.
Use for: Payment plan or bill assistance, Disconnection notice
Source: duquesnelight.com, verified 2026-10-13
- Report outages, downed or low wires and other hazards
Hours: 24/7
Seen only in a search-result summary of this page (the page returns no text to automated fetches). The same summary also shows 412-393-7000. Outages can also be reported online or in the app.
Use for: Outage credit
Source: duquesnelight.com, verified 2026-10-13
Online tools and accounts
- Customer Assistance Program (CAP) online application
Printed in the guide as DuquesneLight.com/CAP.
Use for: Payment plan or bill assistance, Disconnection notice
Source: duquesnelight.com, verified 2026-10-13
- Payment arrangement online application
A search-result summary of the payment arrangements page says the online portal is for active residential customers. Customers whose service is off can use the Restoration Portal.
Use for: Payment plan or bill assistance, Disconnection notice
Source: newsroom.duquesnelight.com, verified 2026-10-13
- Written correspondence (from the bill's "Contact us ... in writing" line)Duquesne Light Company, 411 7th Ave., Ste 3, Pittsburgh, PA 15219
Payments go to a different address (PO Box 371324, Pittsburgh PA 15250-7324 on the sample bill).
Use for: Billing error, Disconnection notice, Poor service or broken promise
Source: duquesnelight.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Duquesne Light does not publish a separate escalation line. Ask for a supervisor and a reference number.
Written complaint
MailWritten correspondence (from the bill's "Contact us ... in writing" line) Duquesne Light Company, 411 7th Ave., Ste 3, Pittsburgh, PA 15219State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Public Utility Commission (PUC), 1-800-692-7380. The PUC says you must contact the utility before you file a complaint; use the informal complaint process first.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Pennsylvania Office of Attorney General, Bureau of Consumer Protection (1-800-441-2555, per a 2019 Duquesne Light release).
Known blockers
- duquesnelight.com HTML pages return no text to automated fetches; PDFs under duquesnelight.com/docs and newsroom.duquesnelight.com are readable.
- The damage-claim channel (a phone number and an online claim) appeared only in a search-result summary without a clear source page, so it is not listed. Ask customer service for the claim process.
Scam warnings
Official domains
duquesnelight.com
Real links and emails from Duquesne Light Company end in one of these.
Duquesne Light Company will never ask you for
Duquesne Light says it does not ask for prepaid card purchases or go door-to-door selling products.
Source: duquesnelight.com, verified 2026-10-13
Duquesne Light says it will never threaten immediate shut-off for missing a payment, and will always schedule an appointment in advance if an employee needs to access your home (2019 release).
Source: newsroom.duquesnelight.com, verified 2026-10-13
Known scams
Callers threaten same-day shutoff and tell customers to pay with a prepaid card. Caller ID may be spoofed, and call-back numbers may mimic Duquesne Light's greeting.
Source: newsroom.duquesnelight.com, verified 2026-10-13
People posing as utility workers try to get into homes, sometimes in pairs so one distracts the resident while the other steals.
Source: newsroom.duquesnelight.com, verified 2026-10-13
Report phishing
- Verify a caller or visitor, or report a scam
The bill says to ask for company ID and to call this number if unsure. A 2019 release lists 412-393-7100 for the same purpose.
Source: duquesnelight.com, verified 2026-10-13
- Report a scam online
Seen in search results with the text "Report it to Duquesne Light at 888-393-7100 or by submitting a report online." The page returns no text to automated fetches.
Source: duquesnelight.com, verified 2026-10-13
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric distribution utility for Pittsburgh, Allegheny County and Beaver County, Pennsylvania. Regulated by the Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services. duquesnelight.com HTML pages return no text to automated fetches; values below come from Duquesne Light PDFs (sample residential bill dated 2026, Customer Assistance Programs guide with 2026 income guidelines), its newsroom, PA PUC pages, and search-result summaries where noted. Customers who buy supply from a competitive supplier call that supplier about supply charges (the supplier's number is on the bill).
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