Escalate Anything

CRI: student loan servicing problem

Ask CRI to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.

ACredibility A · last verified 2026-10-12 · 92% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 92% of 12 sources are the organization's own pages or government sites.

All CRI contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call CRI and describe the error. Write down the date, the representative's name and any reference number.

    PhoneCustomer service +1-833-355-4311

  2. Send a written request to correct the error, with your proof. Keep a copy.

    EmailCustomer service email (also for alternative-format requests such as Braille or large print) CSServices@CRI.studentaid.gov

  3. If CRI does not fix it, submit a complaint to the Federal Student Aid Feedback Center. Attach your timeline and CRI's replies.

    Edfinancial's and MOHELA's Student Loan Advocates pages list the FSA Ombudsman Group at P.O. Box 1854, Monticello, KY 42633, and link state student loan ombudsman offices at https://studentaid.gov/feedback-ombudsman/disputes/state-ombudsman.

    FormFederal Student Aid Feedback Center (complaints about any federal loan servicer)
    RegulatorU.S. Department of Education, Federal Student Aid +1-800-433-3243

  4. If the problem continues, file a complaint with the CFPB.

    RegulatorConsumer Financial Protection Bureau +1-855-411-2372

More contacts for this issue

OnlineCRI federal student loan site (borrower account) Sign-in required

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service +1-833-355-4311

  2. Written complaint

    EmailCustomer service email (also for alternative-format requests such as Braille or large print) CSServices@CRI.studentaid.gov

    CRI's correspondence address was not confirmed.

  3. Federal regulator

    RegulatorU.S. Department of Education, Federal Student Aid +1-800-433-3243

  4. Federal regulator

    RegulatorConsumer Financial Protection Bureau +1-855-411-2372

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • CRI's site (cri.studentaid.gov) loads its content with scripts; plain HTTP fetches return empty pages, so hours and mailing addresses were not confirmed.
  • The phone number differs between CRI's own pages (833-355-4311) and a reported StudentAid.gov listing (888-355-4311).
  • The borrower account needs the borrower's login.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

CRI got my student loan payment wrong. Use Escalate Anything to fix it.

Source code, other install options and the Claude Code plugin

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