Student loan servicing problem: what to do
Wrong payment amount, lost payments, forgiveness or repayment plan problems.
Have this ready
- loan account number
- payment history
- letters from the servicer
Steps for any company
Ask the servicer in writing to correct the error. Keep the response.
Submit a complaint to the Federal Student Aid Feedback Center.
Complain to the CFPB if the servicer still does not fix it.
A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.
Company playbooks (5)
- AidvantageAsk Aidvantage to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.
- CRIAsk CRI to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.
- Edfinancial ServicesAsk Edfinancial to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.
- MOHELAAsk MOHELA to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.
- NelnetAsk Nelnet to correct the error in writing, then complain to Federal Student Aid, then to the CFPB.
Guides
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
[company] got my student loan payment wrong. Use Escalate Anything to fix it.Source code, other install options and the Claude Code plugin