Central Maine Power Company: payment plan or bill assistance

CMP customers can use the Arrearage Management Program, the Low-Income Assistance Program discount and LIHEAP, mostly through Community Action Agencies.

ACredibility A · last verified 2026-10-13 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.

All Central Maine Power Company contacts Open in the interactive directory JSON

Collect

current bill
past-due amount and age
LIHEAP eligibility or household income documents

Steps

Apply for LIHEAP through MaineHousing or your local Community Action Agency.
If you are LIHEAP-eligible with an old past-due balance, ask your Community Action Agency or CMP about the Arrearage Management Program.
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Ask about the Low-Income Assistance Program (LIAP) monthly discount.

More contacts for this issue

PhoneCredit and collections (payment arrangements, shutoff notices) +1-800-686-4044

Facts you can cite

Policy
Maine PUC: CMP runs an Arrearage Management Program. Customers eligible for LIHEAP with an arrearage of $500 or more that is at least 90 days old may participate; when they pay on time, 1/12 of the arrearage, up to a maximum of $300, is forgiven every month.
Source: maine.gov, verified 2026-10-13
Policy
Maine PUC: LIAP eligibility is based on LIHEAP eligibility or a DHHS means-tested program, with household income at or below 150% of the Federal Poverty Guidelines; CMP customers get the benefit as a monthly discount or credit. From October 1, 2026, DHHS uses SNAP, TANF and MaineCare data to find eligible households, and utilities apply the discount automatically unless the customer opts out.
Source: maine.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Supervisor
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Written complaint
CMP's contact page offers an online form for written questions; ask customer service for the complaint address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Maine Public Utilities Commission, Consumer Assistance and Safety Division, 1-800-452-4699 (Mon-Fri 9 a.m.-4 p.m.). The MPUC says you must first contact the utility and attempt to resolve the complaint.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Maine Office of the Attorney General, Consumer Protection Division.

Watch out

cmpco.com (and all Avangrid sites) timed out or dropped the connection for every automated fetch on 2026-10-13. No CMP outage number, mailing address, damage-claim channel or online form could be sourced; use the numbers on the bill.

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