Central Maine Power Company: disconnection notice

From November 15 to April 15, income-eligible customers can get a special winter payment arrangement; call the MPUC at once for urgent termination problems.

ACredibility A · last verified 2026-10-13 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.

All Central Maine Power Company contacts Open in the interactive directory JSON

Collect

disconnection notice
account number
proof of income
HEAP or SSI eligibility

Steps

Call CMP before the disconnection date and ask for a payment arrangement. Between November 15 and April 15, ask for a Special Payment Arrangement if you qualify.
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Ask about the Arrearage Management Program and the Low-Income Assistance Program.
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
For an urgent termination issue, call the MPUC Consumer Assistance Hotline, 1-800-452-4699 (Mon-Fri 9 a.m.-4 p.m.).

More contacts for this issue

PhoneCredit and collections (payment arrangements, shutoff notices) +1-800-686-4044

Facts you can cite

Policy
Maine PUC: from November 15 through April 15, residential customers with income at or below 150% of federal poverty guidelines, or who qualify for HEAP or SSI, may qualify for Special Payment Arrangements and should not be disconnected because they cannot pay the entire amount owed by a bill's due date.
Source: maine.gov, verified 2026-10-13
Policy
Maine PUC: while the customer keeps a Special Payment Arrangement, the utility cannot charge late fees on the overdue amount.
Source: maine.gov, verified 2026-10-13
Process
The Maine PUC gives 1-800-452-4699 (Mon-Fri 9:00 a.m.-4:00 p.m.) for urgent service termination issues.
Source: maine.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Supervisor
PhoneResidential customer service, also to verify a caller or check an account +1-800-750-4000
Written complaint
CMP's contact page offers an online form for written questions; ask customer service for the complaint address.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Maine Public Utilities Commission, Consumer Assistance and Safety Division, 1-800-452-4699 (Mon-Fri 9 a.m.-4 p.m.). The MPUC says you must first contact the utility and attempt to resolve the complaint.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Maine Office of the Attorney General, Consumer Protection Division.

Watch out

cmpco.com (and all Avangrid sites) timed out or dropped the connection for every automated fetch on 2026-10-13. No CMP outage number, mailing address, damage-claim channel or online form could be sourced; use the numbers on the bill.

Let your AI agent handle this

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1. Set it up (needs uv):

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2. Ask your agent:

Central Maine Power Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.

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