Escalate Anything

CenterPoint Energy: outage credit

Houston electric outages go to CenterPoint; register for Critical Care if someone depends on electric medical equipment.

ACredibility A · last verified 2026-10-12 · 96% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 95% of 22 sources are the organization's own pages or government sites.

All CenterPoint Energy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report a Houston electric outage by phone or on the outage tracker (tracker.centerpointenergy.com).

    PhoneGreater Houston electric (delivery utility) outages and service +1-800-332-7143

  2. Register for Critical Care and update it every year. It gives notice of planned outages but does not guarantee power.

    OnlineCritical Care customer registration (electric-powered medical equipment)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneGreater Houston electric (delivery utility) outages and service +1-800-332-7143
    PhoneGreater Houston gas customer service +1-800-752-8036

    Gas, Indiana electric: the state customer service number. Houston electric billing: the retail electric provider.

  2. Supervisor

  3. Written complaint

    FormOnline contact form

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Public Utility Commission of Texas for Houston electric; the state commission for gas and Indiana electric (see notes).

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Payment extensions and arrangements are set up in My Account (sign-in).
  • CenterPoint's contact page shows phone numbers whose dial links do not match the displayed numbers (Houston electric, Ohio gas).

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My CenterPoint Energy service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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