Escalate Anything

CenterPoint Energy: disconnection notice

Request a one-time due date extension or a payment arrangement in My Account, and apply for state assistance.

ACredibility A · last verified 2026-10-12 · 96% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 95% of 22 sources are the organization's own pages or government sites.

All CenterPoint Energy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Sign in to My Account and request a due date extension or a payment arrangement. Keep paying current charges on time.

    OnlinePayment extensions, payment arrangements and assistance programs by state

  2. Apply for the assistance programs for your state (PIPP Plus and HEAP in Ohio, EAP in Indiana and Minnesota, CEAP in Texas), or call 211.

    OnlinePayment extensions, payment arrangements and assistance programs by state

  3. In Minnesota, ask about the Cold Weather Rule and the Medical Hardship Program.

    PhoneMinnesota residential gas service +1-800-245-2377

More contacts for this issue

PhoneGreater Houston gas customer service +1-800-752-8036
PhoneBeaumont and East Texas gas customer service +1-800-376-9663
PhoneIndiana electric and gas customer service +1-800-227-1376
PhoneOhio gas customer service +1-800-838-0933
OnlineCritical Care customer registration (electric-powered medical equipment)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneGreater Houston electric (delivery utility) outages and service +1-800-332-7143
    PhoneGreater Houston gas customer service +1-800-752-8036

    Gas, Indiana electric: the state customer service number. Houston electric billing: the retail electric provider.

  2. Supervisor

  3. Written complaint

    FormOnline contact form

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Public Utility Commission of Texas for Houston electric; the state commission for gas and Indiana electric (see notes).

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Payment extensions and arrangements are set up in My Account (sign-in).
  • CenterPoint's contact page shows phone numbers whose dial links do not match the displayed numbers (Houston electric, Ohio gas).

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

CenterPoint Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin

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