CenterPoint Energy
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 95% of 22 sources are the organization's own pages or government sites.
Get help with (3)
- Billing errorGas and Indiana customers dispute with CenterPoint; Houston electric customers dispute the bill with their retail provider, which can ask CenterPoint to test the meter.
- Disconnection noticeRequest a one-time due date extension or a payment arrangement in My Account, and apply for state assistance.
- Outage creditHouston electric outages go to CenterPoint; register for Critical Care if someone depends on electric medical equipment.
Contacts (10)
Phone
- Greater Houston electric (delivery utility) outages and service
Also 713-207-2222. On CenterPoint's contact page the dial links for these two numbers point to the Houston gas numbers instead; Texas retail providers list both numbers for CenterPoint electric outages.
Use for: Outage credit
Source: txu.com, verified 2026-10-12
- Greater Houston gas customer service
Also 713-659-2111.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
- Beaumont and East Texas gas customer service
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
- Gas leaks (leave the building first; also call 911); also listed as South Texas gas customer service
Source: centerpointenergy.com, verified 2026-10-12
- Minnesota residential gas service
Also 612-372-4727.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
- Indiana electric and gas customer service
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
- Ohio gas customer service
On CenterPoint's contact page this number's dial link points to the Indiana number (800-227-1376). Confirm on the bill.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
Online forms
- Online contact form
Use for: Billing error, Bill went up, Poor service or broken promise
Source: centerpointenergy.com, verified 2026-10-12
Online tools and accounts
- Payment extensions, payment arrangements and assistance programs by state
Use for: Disconnection notice
Source: centerpointenergy.com, verified 2026-10-12
- Critical Care customer registration (electric-powered medical equipment)
Use for: Outage credit, Disconnection notice
Source: centerpointenergy.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Gas, Indiana electric: the state customer service number. Houston electric billing: the retail electric provider.
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas for Houston electric; the state commission for gas and Indiana electric (see notes).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Payment extensions and arrangements are set up in My Account (sign-in).
- CenterPoint's contact page shows phone numbers whose dial links do not match the displayed numbers (Houston electric, Ohio gas).
Scam warnings
Official domains
centerpointenergy.com
Real links and emails from CenterPoint Energy end in one of these.
CenterPoint Energy will never ask you for
CenterPoint Energy phone agents will never personally ask for banking or credit card information over the phone. Customers who pay by phone are transferred to an automated system.
Source: centerpointenergy.com, verified 2026-10-12
CenterPoint Energy agents will never ask for payment by cash, Western Union or MoneyGram transfer, prepaid debit card such as Green Dot, gift card, PayPal, Venmo, Apple Pay or Square Pay.
Source: centerpointenergy.com, verified 2026-10-12
CenterPoint Energy field employees are not authorized to collect payments at a home or business.
Source: centerpointenergy.com, verified 2026-10-12
CenterPoint Energy will not disconnect service without first mailing an overdue bill and then a disconnection notice that states the disconnection date and time.
Source: centerpointenergy.com, verified 2026-10-12
Known scams
Scammers spoof caller ID so calls appear as CenterPoint Energy, and may threaten to disconnect utilities within the hour unless money is sent.
Source: centerpointenergy.com, verified 2026-10-12
Imposters call or visit about an overdue bill and threaten quick disconnection unless the customer loads money onto a prepaid debit card and shares its serial number.
Source: centerpointenergy.com, verified 2026-10-12
After severe storms, fake utility workers offer immediate power restoration for a cash fee and leave without restoring service.
Source: centerpointenergy.com, verified 2026-10-12
Imposters in official-looking clothing visit homes offering refunds of delivery fees, sometimes calling it a government program.
Source: centerpointenergy.com, verified 2026-10-12
Scammers describe fake federal programs that help pay utility bills and ask for Social Security numbers.
Source: centerpointenergy.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric delivery in the Greater Houston area, and natural gas in Texas, Minnesota, Indiana and Ohio (Indiana also has CenterPoint electric service). In Houston, CenterPoint is the transmission and distribution utility (TDU): it handles outages and meters, but residential customers buy power from a retail electric provider and send billing complaints to that provider. State regulators include the Public Utility Commission of Texas (electric), the Railroad Commission of Texas (gas), the Minnesota Public Utilities Commission, the Indiana Utility Regulatory Commission and the Public Utilities Commission of Ohio.
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