Alabama Power: disconnection notice
Ask for an extension before the notice expires; extreme weather and certified life support equipment postpone residential disconnection.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account number
- physician verification of life support equipment if it applies
Steps
Call before the due date and ask for an extension of time to pay.
If someone uses life support equipment, ask for life support status. Alabama Power may ask for a certified statement and then asks the physician to verify.
Ask Alabama Power in writing to record age or disability, so it makes special efforts to contact you before disconnection, and add a third party to receive copies of disconnect notices.
Apply for Project SHARE or other assistance.
More contacts for this issue
Facts you can cite
- Deadline
Alabama Power gives at least five (5) calendar days' written notice before disconnecting for a delinquent bill. The customer can pay the full delinquent amount at any time before the actual disconnection.
Source: alabamapower.com, verified 2026-10-12
- Policy
No service is disconnected for nonpayment after 3:30 p.m. on a day before a day when Alabama Power's office is closed.
Source: alabamapower.com, verified 2026-10-12
- Policy
Alabama Power postpones residential disconnection for nonpayment during extreme weather, including a forecast of 32 degrees F or below, 98 degrees F or above, or a National Weather Service or Health Department heat advisory.
Source: alabamapower.com, verified 2026-10-12
- Policy
Alabama Power temporarily postpones residential disconnection for nonpayment when a physician has verified in writing that the household needs life support equipment (a medical device run 24 hours a day to avoid loss of life).
Source: alabamapower.com, verified 2026-10-12
- Fee
Reconnection after disconnection for nonpayment costs $50.00 during normal business hours and $75.00 after hours, weekends and holidays. The late fee is the greater of 1.5% of the delinquent amount or $2.00.
Source: alabamapower.com, verified 2026-10-12
- Compensation
Customers who receive SSI or Medicaid for Low Income Families (MLIF) may save $14.50 each month on their power bill.
Source: alabamapower.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Alabama Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- The online contact form and account tools run on a JavaScript site that agents may not be able to use.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Alabama Power says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin