Alabama Power
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.
Get help with (4)
- Billing errorAsk for a meter test; it is free if the meter was not tested in the last 12 months, and a meter off by more than 2% gets up to 36 months of adjustment.
- Disconnection noticeAsk for an extension before the notice expires; extreme weather and certified life support equipment postpone residential disconnection.
- Deposit not returnedResidential deposits come back as a bill credit after a good payment record, or on the final bill.
- Outage creditReport by phone, text or the app.
Contacts (6)
Phone
- Customer service (billing, payment extensions, service)
Hours: Monday to Friday, 7 a.m. to 7 p.m. CST
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: alabamapower.com, verified 2026-10-12
- Report outages and emergencies
Hours: 24/7
Use for: Outage credit
Source: alabamapower.com, verified 2026-10-12
- Project SHARE applications (The Salvation Army, for customers 60 or older or disabled)
Use for: Disconnection notice
Source: alabamapower.com, verified 2026-10-12
Text message
- Text OUT to APCOUT (272688) to report an outage
Text ENROLL to the same number to sign up for outage alerts.
Use for: Outage credit
Source: alabamapower.com, verified 2026-10-12
Online forms
- Online Customer Care contact page (Southern Company customer service site)
The page loads with JavaScript; its form fields could not be read.
Use for: Billing error, Bill went up, Poor service or broken promise
Source: alabamapower.com, verified 2026-10-12
Online tools and accounts
- Payment assistance programs
Use for: Disconnection notice
Source: alabamapower.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Alabama Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- The online contact form and account tools run on a JavaScript site that agents may not be able to use.
Scam warnings
Official domains
alabamapower.comsoutherncompany.comsouthernco.com
Real links and emails from Alabama Power end in one of these.
Alabama Power will never ask you for
Alabama Power will never ask for immediate payment or for personal information, such as bank account details or credit card numbers, over the phone or by text.
Source: alabamapower.com, verified 2026-10-12
Alabama Power will never demand immediate payment at the door. Its employees always show company identification on request.
Source: alabamapower.com, verified 2026-10-12
Alabama Power will never show the full service address and the account number together in an email or text message.
Source: alabamapower.com, verified 2026-10-12
Known scams
Callers use the customer's own account information to seem real, demand immediate payment by money card and warn that service will be disconnected if payment is not received.
Source: alabamapower.com, verified 2026-10-12
Fake websites pose as official utility sites and list fake customer service 800 numbers. Customers who call those numbers to pay a bill reach scammers.
Source: alabamapower.com, verified 2026-10-12
Scammers offer grants to pay utility bills and ask for credit card, bank or Alabama Power account details.
Source: alabamapower.com, verified 2026-10-12
Suspicious texts claim there is a glitch in the company's system. Alabama Power says not to respond and to call 1-800-245-2244 to check the account.
Source: alabamapower.com, verified 2026-10-12
Report phishing
- Report suspicious activity or verify a contact (residential customer service)
Source: alabamapower.com, verified 2026-10-12
- Report suspicious activity or verify a contact (business customer service)
Source: alabamapower.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility for most of Alabama. Regulated by the Alabama Public Service Commission, which approves Alabama Power's Rules and Regulations for Electric Service. Online account and contact forms run on Southern Company's customer service site.
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